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001437645 001__ 1437645
001437645 003__ OCoLC
001437645 005__ 20230309004226.0
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001437645 020__ $$a9783030727284$$q(electronic bk.)
001437645 020__ $$a3030727289$$q(electronic bk.)
001437645 020__ $$z9783030727277
001437645 020__ $$z3030727270
001437645 0247_ $$a10.1007/978-3-030-72728-4$$2doi
001437645 035__ $$aSP(OCoLC)1257706084
001437645 040__ $$aYDX$$beng$$erda$$epn$$cYDX$$dGW5XE$$dOCLCO$$dEBLCP$$dOCLCF$$dUKAHL$$dOCLCQ$$dCOM$$dOCLCO$$dOCLCQ
001437645 049__ $$aISEA
001437645 050_4 $$aHD9720.5$$b.M36 2021
001437645 08204 $$a658.5$$223
001437645 24500 $$aManaging industrial services :$$bfrom basics to the emergence of smart and remote services /$$cThomas Friedli, Philipp Osterrieder, Moritz Classen, editors.
001437645 264_1 $$aCham :$$bSpringer,$$c[2021]
001437645 264_4 $$c©2021
001437645 300__ $$a1 online resource :$$billustrations
001437645 336__ $$atext$$btxt$$2rdacontent
001437645 337__ $$acomputer$$bc$$2rdamedia
001437645 338__ $$aonline resource$$bcr$$2rdacarrier
001437645 4901_ $$aManagement for professionals,$$x2192-8096
001437645 500__ $$aIncludes index.
001437645 5050_ $$aPart I: Theoretical Considerations -- Introduction to Managing Industrial Services -- Servitization of Manufacturing Companies -- Fundamentals of Industrial Service Management -- Service Strategy -- Organizational Structure -- Service Innovation -- Service Sales -- Service Operations -- Customer Relationship Management and the Value Network -- Outlook and Summary of Managing Industrial Services -- Part II: Insights from Practice -- Editorial to Managing Industrial Services: Insights from Practice -- Industrial Smart Services Facilitated by the Heidelberg Cloud -- Adaptive Service: Digital Service Platform and the Service Crowd Community -- Enabling the Dealer Network to Deliver Smart Services -- SKF: Rotating Equipment Performance, a Shift in Perspective from Transactions to Outcomes -- Value Co-creation as Key to Customer Satisfaction in Digital Services Sales -- Applications of a Digital Twin for the Use of Compressed Air Stations: Concepts and Methods for Model-Based Automatic Planning, Design, Control, and Analysis of Compressed Air Stations.
001437645 506__ $$aAccess limited to authorized users.
001437645 520__ $$aThe increasing importance of industrial services and rapid digitalization towards smart and remote services pose opportunities as well as challenges to the manufacturing sector. This book provides a holistic understanding of industrial service management and guides companies into building capabilities and management practices for smart and remote services. By combining insights from research and practice, it offers a unique perspective on the core and enabling activities of manufacturing companies for growth in the service business. In essence, the first part covers action-based research findings regarding service strategy, organizational design, service innovation, service sales, services operations, and customer relationship management together with insights into value networks. The second part introduces outstanding practices from leading manufacturing companies in industrial and smart services. The book concludes with a summary of key messages and recommendations to navigate the landscape of industrial and smart service management successfully.
001437645 588__ $$aOnline resource; title from PDF title page (SpringerLink, viewed July 6, 2021).
001437645 650_0 $$aManufacturing industries$$xCustomer services.
001437645 650_0 $$aManufacturing industries$$xManagement$$xData processing.
001437645 650_6 $$aIndustrie manufacturière$$xService à la clientèle.
001437645 650_6 $$aIndustrie manufacturière$$xGestion$$xInformatique.
001437645 655_0 $$aElectronic books.
001437645 7001_ $$aFriedli, Thomas,$$eeditor.
001437645 7001_ $$aOsterrieder, Philipp,$$eeditor.
001437645 7001_ $$aClassen, Moritz,$$eeditor.
001437645 77608 $$iPrint version:$$tManaging industrial services.$$dCham : Springer, [2021]$$z3030727270$$z9783030727277$$w(OCoLC)1240492592
001437645 830_0 $$aManagement for professionals.$$x2192-8096
001437645 852__ $$bebk
001437645 85640 $$3Springer Nature$$uhttps://univsouthin.idm.oclc.org/login?url=https://link.springer.com/10.1007/978-3-030-72728-4$$zOnline Access$$91397441.1
001437645 909CO $$ooai:library.usi.edu:1437645$$pGLOBAL_SET
001437645 980__ $$aBIB
001437645 980__ $$aEBOOK
001437645 982__ $$aEbook
001437645 983__ $$aOnline
001437645 994__ $$a92$$bISE