@article{1437951,
      recid = {1437951},
      author = {Nicoletti, Bernardo,},
      title = {Banking 5.0 : how fintech will change traditional banks in  the 'new normal' post pandemic /},
      pages = {1 online resource :},
      abstract = {Bill Gates quote, "Banking is necessary, but banks are  not", showcases the opportunity for financial services  digital transformation. The next transition from industry  4.0 to 5.0 will impact all sectors, including banking. It  will combine information technology and automation, based  on artificial intelligence, person-robot collaboration, and  sustainability. It is time to analyze this transformation  in banking deeply, so that the sector can adequately change  to the New Normal and a wholly modified banking model can  be properly embedded in the business. This book presents a  conceptual model of banking 5.0, detailing its  implementation in processes, platforms, people, and  partnerships of financial services organizations companies.  The last part of the book is then dedicated to future  developments. Of interest to academics, researchers, and  professionals in banking, financial technology, and  financial services, this book also includes business cases  in financial services. Bernardo Nicoletti is a Professor of  Operations Management at Temple University, Rome, Italy. He  also provides consultancy advice and coaching in Europe,  the Middle East, and Asia on ICT strategy, process  improvement, and financial services. In his research,  Bernardo has been particularly active in the application of  the agile method and its tools to a variety of industries.  He has authored 30 books on management and published 250  articles in domestic and international journals. He  frequently speaks at international conferences.},
      url = {http://library.usi.edu/record/1437951},
      doi = {https://doi.org/10.1007/978-3-030-75871-4},
}