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Table of Contents
Intro
Advances in Human Factors and Ergonomics 2021
Preface
Contents
Re-Balancing Benefits in the Digital Age
The Human-Side of Service Engineering: Advancing Technology's Impact on Service Innovation
1 Introduction
2 Summary of Original Framework
2.1 Background
2.2 Designing Service Systems for the General Population
2.3 Designing to Serve Special Populations
2.4 Ensuring Safety and Protecting People
2.5 Exceeding Individual and Organizational Goals
2.6 Assuring Information Security and Privacy
2.7 Capability and Opportunity Enhancement
3 Extending the Framework of the Human Side of Service Systems
4 Extensions Related to Standards
5 Extensions Related to Customer's Talents and Skills
5.1 AI Maps with the T-Shape Representation of Experience
5.2 Enhancing the Human-Side the T-Shape Representation of Experience
6 Extensions Related to Participatory Governance in the Public Sector
7 Extensions in Privacy and Ethics
8 Summary and Future Work
References
New Ecosystem Based on Big Data for More Digital Impact
1 Introduction
2 Definitions
3 Methodology
3.1 Research Design
4 Data Collection and Categorization
5 Results/Discussion
6 Conclusions
References
New Frontiers in Cyberspace
Recent European Initiatives to Regulate Digital Finance
1 Introduction
2 Conditions and Dynamics in Relevant Markets
3 Competition and the 'Level Playing Field'
4 Extraterritoriality and 'Digital Sovereignty'
5 Conclusions
References
emyConnect: Building a Smart Public Service for Young Mobile Europeans
1 Introduction
2 Democratic Participation of Young Mobile Citizens
2.1 Participation Gaps
2.2 Communication Gaps
3 Smart Digital Public Service for EMYs
4 Building emyConnect Prototype as a Public Service
4.1 Objectives of emyConnect
4.2 Design and Development
4.3 emyConnect User Groups
4.4 emyConnect Architecture
4.5 Validation of the emyConnect Prototype
5 Conclusions
References
The Engagement Catalyst Initiative: How One Global Organization Activates and Energizes Employee Engagement
1 Introduction
2 Literature Review
3 The Engagement Catalyst Initiative
3.1 Inception
3.2 Design of the Approach
3.3 Project Execution and Work Cycles
4 Findings and Discussion
4.1 The Unique Design of the Employee Engagement Intervention and Evaluating Effectiveness
4.2 The Power in Linking Employee Engagement Activities with Organizational Sustainability
5 Conclusion
References
Addressing Complexity in the Emerging Platform Society
Exploring New Digital Age Challenges
1 Introduction
2 Design/Methodology/Approach
3 Implications: Re-localization of Knowledge
4 New Digital Age Challenges
4.1 Technological over Dependency
4.2 Marginalization of Unconnected
4.3 Trust of Platform
4.4 Competing for Collaborators
5 Concluding Remarks
Advances in Human Factors and Ergonomics 2021
Preface
Contents
Re-Balancing Benefits in the Digital Age
The Human-Side of Service Engineering: Advancing Technology's Impact on Service Innovation
1 Introduction
2 Summary of Original Framework
2.1 Background
2.2 Designing Service Systems for the General Population
2.3 Designing to Serve Special Populations
2.4 Ensuring Safety and Protecting People
2.5 Exceeding Individual and Organizational Goals
2.6 Assuring Information Security and Privacy
2.7 Capability and Opportunity Enhancement
3 Extending the Framework of the Human Side of Service Systems
4 Extensions Related to Standards
5 Extensions Related to Customer's Talents and Skills
5.1 AI Maps with the T-Shape Representation of Experience
5.2 Enhancing the Human-Side the T-Shape Representation of Experience
6 Extensions Related to Participatory Governance in the Public Sector
7 Extensions in Privacy and Ethics
8 Summary and Future Work
References
New Ecosystem Based on Big Data for More Digital Impact
1 Introduction
2 Definitions
3 Methodology
3.1 Research Design
4 Data Collection and Categorization
5 Results/Discussion
6 Conclusions
References
New Frontiers in Cyberspace
Recent European Initiatives to Regulate Digital Finance
1 Introduction
2 Conditions and Dynamics in Relevant Markets
3 Competition and the 'Level Playing Field'
4 Extraterritoriality and 'Digital Sovereignty'
5 Conclusions
References
emyConnect: Building a Smart Public Service for Young Mobile Europeans
1 Introduction
2 Democratic Participation of Young Mobile Citizens
2.1 Participation Gaps
2.2 Communication Gaps
3 Smart Digital Public Service for EMYs
4 Building emyConnect Prototype as a Public Service
4.1 Objectives of emyConnect
4.2 Design and Development
4.3 emyConnect User Groups
4.4 emyConnect Architecture
4.5 Validation of the emyConnect Prototype
5 Conclusions
References
The Engagement Catalyst Initiative: How One Global Organization Activates and Energizes Employee Engagement
1 Introduction
2 Literature Review
3 The Engagement Catalyst Initiative
3.1 Inception
3.2 Design of the Approach
3.3 Project Execution and Work Cycles
4 Findings and Discussion
4.1 The Unique Design of the Employee Engagement Intervention and Evaluating Effectiveness
4.2 The Power in Linking Employee Engagement Activities with Organizational Sustainability
5 Conclusion
References
Addressing Complexity in the Emerging Platform Society
Exploring New Digital Age Challenges
1 Introduction
2 Design/Methodology/Approach
3 Implications: Re-localization of Knowledge
4 New Digital Age Challenges
4.1 Technological over Dependency
4.2 Marginalization of Unconnected
4.3 Trust of Platform
4.4 Competing for Collaborators
5 Concluding Remarks