Service excellence for sustainability : lessons from Malaysia, Japan, and Taiwan / Nur Fazidah Elias, Ruzzakiah Jenal, Hazilah Mohd Amin, Hazura Mohamed, Siti Aishah Hanawi, editors.
Elias, Nur Fazidah, editor.; Jenal, Ruzzakiah, editor.; Mohd Amin, Hazilah, editor.; Mohamed, Hazura, editor.; Hanawi, Siti Aishah, editor.; Service Science Symposium (2nd : 2019 : Malaysia)
2021
HD9980.5
Available Online

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Title Service excellence for sustainability : lessons from Malaysia, Japan, and Taiwan / Nur Fazidah Elias, Ruzzakiah Jenal, Hazilah Mohd Amin, Hazura Mohamed, Siti Aishah Hanawi, editors.
ISBN 9789811625794 (electronic bk.)
9811625794 (electronic bk.)
9811625786
9789811625787
DOI https://doi.org/10.1007/978-981-16-2579-4
Publication Details Singapore : Springer, 2021.
Language English
Description 1 online resource
Item Number 10.1007/978-981-16-2579-4 doi
Call Number HD9980.5
Dewey Decimal Classification 338.4/7
Summary This book provides significant conceptual and empirical contributions to the understanding of service science and the practices of service sectors in the wake of the fourth industrial revolution bringing together a collection of articles written by keynote and invited speakers at the 2nd Service Science Symposium held on 24 November 2019. The symposium was organised by the Serviceology Society Malaysia (SESMA), which aims to bring service researchers and practitioners under one roof to redefine service concepts and ideas and explore their application in real industrial and community settings. In their contributions, authors present multiple real-world cases of service systems to demonstrate how organisations can incorporate service science to achieve sustainable development. By re-examining the existing service science models and the value creation process using valuable insights obtained from industries and communities in Malaysia, Japan and Taiwan, the authors present a new way forward for organisations.
Note Includes index.
Access Note Access limited to authorized users.
Source of Description Online resource; title from PDF title page (SpringerLink, viewed August 4, 2021).
Added Author Elias, Nur Fazidah, editor.
Jenal, Ruzzakiah, editor.
Mohd Amin, Hazilah, editor.
Mohamed, Hazura, editor.
Hanawi, Siti Aishah, editor.
Added Meeting Name Service Science Symposium (2nd : 2019 : Malaysia)
Available in Other Form Service excellence for sustainability.
Linked Resources Online Access
Record Appears in Online Resources > Ebooks
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Contents
Preface
List of Abbreviations
List of Figures
List of Tables
Preface
Chapter I: Introduction to Service Science
Chapter II: Service Science And Sustainability
Chapter III: Service sustainability paradigm as a basis for transformative service society
Chapter IV: Inland Port in Malaysia: Logistical Revisit
Chapter V: Think Global, Act Local: Strategies to Develop a Sustainable Mobility Program in Promoting Socioeconomic Development for a Better Quality Education,
Chapter VI: Media Psychology in New Era Communication
Chapter VII: Critical Success Factors for Adopting Servitization Strategy
Reference
List of authors (author brief)
Index.

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