TY - GEN N2 - This book constitutes the proceedings of the 20th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2021, held in Granada, Spain, in September 2021, in conjunction with the IFIP WG 8.5 IFIP International Conference on Electronic Participation (ePart 2021) and the International Conference for E-Democracy and Open Government Conference (CeDEM 2021). The 23 full papers presented were carefully reviewed and selected from 63 submissions. The papers are clustered under the following topical sections: digital transformation; digital services and open government; open data: social and technical perspectives; smart cities; and data analytics, decision making, and artificial intelligence. Chapters "Perceived and Actual Lock-in Effects Amongst Swedish Public Sector Organisations when Using a SaaS Solution" and "Ronda: Real-time Data Provision, Processing and Publication for Open Data" are available open access under a Creative Commons Attribution 4.0 International License via link.springer.com DO - 10.1007/978-3-030-84789-0 DO - doi AB - This book constitutes the proceedings of the 20th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2021, held in Granada, Spain, in September 2021, in conjunction with the IFIP WG 8.5 IFIP International Conference on Electronic Participation (ePart 2021) and the International Conference for E-Democracy and Open Government Conference (CeDEM 2021). The 23 full papers presented were carefully reviewed and selected from 63 submissions. The papers are clustered under the following topical sections: digital transformation; digital services and open government; open data: social and technical perspectives; smart cities; and data analytics, decision making, and artificial intelligence. Chapters "Perceived and Actual Lock-in Effects Amongst Swedish Public Sector Organisations when Using a SaaS Solution" and "Ronda: Real-time Data Provision, Processing and Publication for Open Data" are available open access under a Creative Commons Attribution 4.0 International License via link.springer.com T1 - Electronic government :20th IFIP WG 8.5 International Conference, EGOV 2021, Granada, Spain, September 7-9, 2021 : proceedings / AU - Scholl, Jochen, AU - Gil García, José Ramón, AU - Janssen, Marijn, AU - Kalampokis, Evangelos, AU - Lindgren, Ida AU - Rodríguez Bolívar, Manuel Pedro, VL - 12850 CN - JF1525.A8 N1 - International conference proceedings. N1 - Conference held in a hybrid format, with on-site and online attendees. N1 - Includes author index. ID - 1439366 KW - Internet in public administration KW - Internet dans l'administration publique SN - 9783030847890 SN - 3030847896 TI - Electronic government :20th IFIP WG 8.5 International Conference, EGOV 2021, Granada, Spain, September 7-9, 2021 : proceedings / LK - https://univsouthin.idm.oclc.org/login?url=https://link.springer.com/10.1007/978-3-030-84789-0 UR - https://univsouthin.idm.oclc.org/login?url=https://link.springer.com/10.1007/978-3-030-84789-0 ER -