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001440211 001__ 1440211
001440211 003__ OCoLC
001440211 005__ 20230309004548.0
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001440211 019__ $$a1273969144$$a1273977860$$a1274060756$$a1287767740
001440211 020__ $$a9789811651304$$q(electronic bk.)
001440211 020__ $$a9811651302$$q(electronic bk.)
001440211 020__ $$z9789811651298
001440211 020__ $$z9811651299
001440211 0247_ $$a10.1007/978-981-16-5130-4$$2doi
001440211 035__ $$aSP(OCoLC)1273912919
001440211 040__ $$aYDX$$beng$$erda$$epn$$cYDX$$dGW5XE$$dEBLCP$$dOCLCF$$dDCT$$dOCLCO$$dN$T$$dOCLCO$$dOCLCQ$$dCOM$$dUKAHL$$dOCLCQ
001440211 049__ $$aISEA
001440211 050_4 $$aHD49$$b.S34 2021
001440211 08204 $$a658.4/056$$223
001440211 1001_ $$aSchermer, Tom,$$eauthor.
001440211 24510 $$aReputational crises unspun :$$ba stakeholder solution to reputational crises /$$cTom Schermer.
001440211 264_1 $$aSingapore :$$bSpringer,$$c[2021]
001440211 264_4 $$c©2021
001440211 300__ $$a1 online resource :$$billustrations (some color)
001440211 336__ $$atext$$btxt$$2rdacontent
001440211 337__ $$acomputer$$bc$$2rdamedia
001440211 338__ $$aonline resource$$bcr$$2rdacarrier
001440211 347__ $$atext file
001440211 347__ $$bPDF
001440211 504__ $$aIncludes bibliographical references and index.
001440211 5050_ $$aChapter 1. Introduction: What is a reputational crisis? -- 2. Crisis communication and reputation management -- 3. Reputational crisis stakeholders fluidity in identities -- 4. Managing perceptions media in reputational crises -- 5. Crisis communication and management challenges -- 6. Thinking differently: Reputational crises resituated -- 7. Best practice method of dealing with reputational crises -- 8. Crisis prevention -- 9. Crisis Preparedness Quiz.
001440211 506__ $$aAccess limited to authorized users.
001440211 520__ $$aThis book reviews dominant crisis communication theories, which according to many scholars are either too narrow or broad for practical application to all types of reputational crises. Freeman, as the progenitor of modern stakeholder theory, has spent much time since the original publication trying to remove the primary focus from companies to that of achieving broader positive outcomes for organisations, populations, and the operating environment. This book embraces the ethos of Freemans revisions and applies it to crisis communication through placing the reputational crisis at the centre of a stakeholder map, where other literature places the company at the centre of the stakeholder map. This leaves the company experiencing the crisis situated with all other crisis stakeholders to develop solutions to the source of conflict, and as a result, the reputational crisis. Removing the corporation from the centre allows for other stakeholders such as interest groups, politicians, media, and afflicted stakeholders, to legitimately work towards solving the crisis. This book uses a typology of apologia and builds upon it to create a means that allows corporate managers to genuinely apologise to crisis victims, without necessarily exposing the corporation to financial liability claims. The apologia construct developed herein is equally useful to CEOs as it is in a domestic situation. Consistent throughout this book is the philosophy that all reputational crises can be either solved, or significantly reduced in terms of impact. Examples used throughout relate to readers personal lives as well as structured powerful organisations.
001440211 588__ $$aOnline resource; title from PDF title page (SpringerLink, viewed October 14, 2021).
001440211 650_0 $$aCrisis management.
001440211 650_0 $$aReputation.
001440211 650_0 $$aStakeholder management.
001440211 650_6 $$aGestion de crise.
001440211 650_6 $$aRéputation.
001440211 655_0 $$aElectronic books.
001440211 77608 $$iPrint version:$$z9811651299$$z9789811651298$$w(OCoLC)1259584312
001440211 852__ $$bebk
001440211 85640 $$3Springer Nature$$uhttps://univsouthin.idm.oclc.org/login?url=https://link.springer.com/10.1007/978-981-16-5130-4$$zOnline Access$$91397441.1
001440211 909CO $$ooai:library.usi.edu:1440211$$pGLOBAL_SET
001440211 980__ $$aBIB
001440211 980__ $$aEBOOK
001440211 982__ $$aEbook
001440211 983__ $$aOnline
001440211 994__ $$a92$$bISE