TY  - GEN
AB  - This book showcases state-of-the-art advances in service science and related fields of research, education, and practice. It presents emerging technologies and applications in contexts ranging from healthcare, energy, finance, and information technology to transportation, sports, logistics, and public services. Regardless of its size and service, every service organization is a service system. Due to the socio-technical nature of service systems, a systems approach must be adopted in order to design, develop and deliver services aimed at meeting end users' utilitarian and socio-psychological needs alike. Understanding services and service systems often requires combining multiple methods to consider how interactions between people, technologies, organizations and information create value under various conditions. The papers in this volume highlight a host of ways to approach these challenges in service science and are based on submissions to the 2021 INFORMS Conference on Service Science.
AU  - Qiu, Robin G.,
AU  - Lyons, Kelly,
AU  - Chen, Weiwei,
CN  - HD9980.5
CY  - Cham, Switzerland :
DA  - 2021.
DO  - 10.1007/978-3-030-90275-9
DO  - doi
ID  - 1440914
KW  - Service industries
KW  - Artificial intelligence
KW  - Smart cities
KW  - Service industries
KW  - Services (Industrie)
KW  - Intelligence artificielle
KW  - Villes intelligentes
KW  - Services (Industrie)
LK  - https://univsouthin.idm.oclc.org/login?url=https://link.springer.com/10.1007/978-3-030-90275-9
N1  - Includes author index.
N2  - This book showcases state-of-the-art advances in service science and related fields of research, education, and practice. It presents emerging technologies and applications in contexts ranging from healthcare, energy, finance, and information technology to transportation, sports, logistics, and public services. Regardless of its size and service, every service organization is a service system. Due to the socio-technical nature of service systems, a systems approach must be adopted in order to design, develop and deliver services aimed at meeting end users' utilitarian and socio-psychological needs alike. Understanding services and service systems often requires combining multiple methods to consider how interactions between people, technologies, organizations and information create value under various conditions. The papers in this volume highlight a host of ways to approach these challenges in service science and are based on submissions to the 2021 INFORMS Conference on Service Science.
PB  - Springer,
PP  - Cham, Switzerland :
PY  - 2021.
SN  - 9783030902759
SN  - 3030902757
T1  - AI and analytics for smart cities and service systems :proceedings of the 2021 INFORMS International Conference on Service Science /
TI  - AI and analytics for smart cities and service systems :proceedings of the 2021 INFORMS International Conference on Service Science /
UR  - https://univsouthin.idm.oclc.org/login?url=https://link.springer.com/10.1007/978-3-030-90275-9
ER  -