@article{1443380,
      note = {International conference proceedings.},
      author = {Yang, Hui, and Qiu, Robin G., and Chen, Weiwei,},
      url = {http://library.usi.edu/record/1443380},
      title = {AI and analytics for public health : proceedings of the  2020 INFORMS International Conference on Service Science /.  INFORMS International Conference on Service Science},
      abstract = {This volume offers the state-of-the-art research and  developments in service science and related research,  education and practice areas. It showcases emerging  technology and applications in fields including healthcare,  energy, finance, information technology, transportation,  sports, logistics, and public services. Regardless of size  and service, a service organization is a service system.  Because of the socio-technical nature of a service system,  a systems approach must be adopted to design, develop, and  deliver services, aimed at meeting end users both  utilitarian and socio-psychological needs. Effective  understanding of service and service systems often requires  combining multiple methods to consider how interactions of  people, technology, organizations, and information create  value under various conditions. Chapters highlight ways to  approach such technical challenges in service science and  are based on submissions from the 2020 INFORMS  International Conference on Service Science.},
      doi = {https://doi.org/10.1007/978-3-030-75166-1},
      recid = {1443380},
      pages = {1 online resource :},
}