TY  - GEN
AB  - This volume offers the state-of-the-art research and developments in service science and related research, education and practice areas. It showcases emerging technology and applications in fields including healthcare, energy, finance, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions. Chapters highlight ways to approach such technical challenges in service science and are based on submissions from the 2020 INFORMS International Conference on Service Science.
AU  - Yang, Hui,
AU  - Qiu, Robin G.,
AU  - Chen, Weiwei,
CN  - R859.7.A78
DO  - 10.1007/978-3-030-75166-1
DO  - doi
ID  - 1443380
KW  - Artificial intelligence
KW  - Public health
KW  - Intelligence artificielle en médecine
KW  - Santé publique
LK  - https://univsouthin.idm.oclc.org/login?url=https://link.springer.com/10.1007/978-3-030-75166-1
N1  - International conference proceedings.
N1  - Conference held in virtual format.
N2  - This volume offers the state-of-the-art research and developments in service science and related research, education and practice areas. It showcases emerging technology and applications in fields including healthcare, energy, finance, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions. Chapters highlight ways to approach such technical challenges in service science and are based on submissions from the 2020 INFORMS International Conference on Service Science.
SN  - 9783030751661
SN  - 303075166X
T1  - AI and analytics for public health :proceedings of the 2020 INFORMS International Conference on Service Science /
TI  - AI and analytics for public health :proceedings of the 2020 INFORMS International Conference on Service Science /
UR  - https://univsouthin.idm.oclc.org/login?url=https://link.springer.com/10.1007/978-3-030-75166-1
ER  -