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1. Introduction to Communicating Globally: An Integrated Marketing Approach
2. Transitioning in the Marketplaces and -spaces of 2020 and Beyond
3. The Global Marketplace
4. How Marketing Communication Works
5. Integrated Communication or Integrated Marketing Communication
6. Developing Integrated Global Marketing Communication Programs
7. Implementing the IGMC Strategy
8. Creative Execution: Gaining and Retaining Customers and Influencing Stakeholders
9. IGMC Drivers and Agency Interaction
10. Investments and Measurements: The Quest for the Holy Grail
11. The Way Forward: Overcoming Barriers with IGMC Solutions
12. Case Studies
13. ROCI Investment and Measurement Process: A Worked Example.

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