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1. An Uncertain and More Complex Environment Requires you Learn From Your Decisions Question the Known and Seek Answers to the Unknown
2. How the Journey to Improved Decision Making Started with my Introduction to the Silo Problem and the Importance of Understanding Both Sides of a Story
3. What Was Learned by Supporting and Making Decisions During Local and National Political Campaigns
4. My First Government Job Getting to the Census Bureau
5. My First a Job in the Private Sector - Xerox
6. My Second Job in Government Back to the Bureau
7. My Second Job in the Private Sector - Getting to Kodak on My Way to General Motors
8. My Final Job in the Private Sector - How Early Involvement in the GM Decision-Making Process Led to the Effective Use of Market Research
9. Using Systems Thinking to Create an Experienced Based Decision Process
10. Keep an Open Mind, Think Systemically, and Encourage Transparency
11. Encourage Learning
12. Based on Good and Bad Experiences, A Beginning Discussion of the Potential Decision-Making Framework From Which Lessons Can Be Learned and Burnt Toast Can be Avoided
13. Based on Good and Bad Experiences, A Beginning Discussion of the Potential Decision-Making Framework From Which Lessons Can Be Learned and Burnt Toast Can be Avoided
14. How Using the Right Decision Process Could Have Avoided Kodaks Predisposed Mindset That Led to Burnt Toast
15. Developing the Design and Implementation of an Inquiry Center That Contributes to the Ability to Avoid Burnt Toast
16. The Benefit of Leaderships Improved Thinking and Decision Making that Overcame the Desire of Some to Focus Exclusively on the Existing Business. .

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