Service design practices for healthcare innovation : paradigms, principles, prospects / Mario A. Pfannstiel, Nataliia Brehmer, Christoph Rasche, editors.
Pfannstiel, Mario A., editor.; Brehmer, Nataliia, editor.; Rasche, Christoph, 1965- editor.
2022
R855.3 .S47 2022
Available Online

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Title
Service design practices for healthcare innovation : paradigms, principles, prospects / Mario A. Pfannstiel, Nataliia Brehmer, Christoph Rasche, editors.
ISBN
9783030872731 (electronic bk.)
3030872734 (electronic bk.)
9783030872724
3030872726
DOI
https://doi.org/10.1007/978-3-030-87273-1
Published
Cham : Springer, [2022]
Copyright
©2022
Language
English
Description
1 online resource : illustrations (chiefly color)
Item Number
10.1007/978-3-030-87273-1 doi
Call Number
R855.3 .S47 2022
Dewey Decimal Classification
610.285
Summary
This book offers an overview of service design practices for healthcare and hospital management. It explores how these practices can help to generate innovations in healthcare and contribute to the improvement of patient-centered care. Respected experts, including scholars from various disciplines and practitioners from healthcare institutions, share essential insights into established research areas, fields of work and work structures, and discuss successful approaches, methods and tools. By illustrating innovative services, products, processes, systems, and technologies, as well as their application in practice, the authors highlight the role of participating stakeholders in service design projects and the added value that comes from sharing, communicating, networking and collaborating. This book is a must-read for scholars and practitioners in the hospital and healthcare sector. It will also appeal to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.
Access Note
Access limited to authorized users.
Source of Description
Online resource; title from PDF title page (SpringerLink, viewed February 4, 2022).
Added Author
Pfannstiel, Mario A., editor.
Brehmer, Nataliia, editor.
Rasche, Christoph, 1965- editor.
Available in Other Form
Service design practices for healthcare innovation.
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Chapter 1: Service Design within a Multiplicity Logics in Healthcare
Chapter 2: Service design for hybrid market constellations in healthcare - From VUCA 2 VUCAR
Chapter 3: Towards a conceptual framework of hybrid strategies in healthcare: Co-alignment of market and non-market activities
Chapter 4: When the patient innovates Emerging practices in service ecosystems
Chapter 5: Negotiating Care through Tangible Tools and Tangible Service Designing in Emergent Public Health Service Ecosystems
Chapter 6: A Speculation for the Future of Service Design in Healthcare: Looking through the Lens of a Speculative Service Design Framework
Chapter 7: Crossing asymmetries in multistakeholder service design in integrated care.

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