@article{1444119,
      recid = {1444119},
      author = {Følstad, Asbjørn, and Araujo, Theo, and Papadopoulos,  Symeon, and Law, Lai-Chong, and Luger, Ewa, and Goodwin,  Morten, and Brandtzaeg, Petter Bae,},
      title = {Chatbot research and design : 5th International Workshop,  CONVERSATIONS 2021, Virtual event, November 23-24, 2021,  Revised selected papers /. CONVERSATIONS (Workshop)},
      pages = {1 online resource (xii, 209 pages) :},
      note = {Includes author index.},
      abstract = {This book constitutes the proceedings of the 5th  International Workshop on Chatbot Research and Design,  CONVERSATIONS 2021, which was held during November 2021.Due  to COVID-19 pandemic the conference was held online. The 12  papers included in this volume were carefully reviewed and  selected from a total of 25 submissions. The papers in the  proceedings are structured in four topical groups: Chatbot  User Insight, Chatbots Supporting Collaboration and Social  Interaction, and Chatbot UX and Design.},
      url = {http://library.usi.edu/record/1444119},
      doi = {https://doi.org/10.1007/978-3-030-94890-0},
}