TY - GEN N2 - This book constitutes the proceedings of the 5th International Workshop on Chatbot Research and Design, CONVERSATIONS 2021, which was held during November 2021.Due to COVID-19 pandemic the conference was held online. The 12 papers included in this volume were carefully reviewed and selected from a total of 25 submissions. The papers in the proceedings are structured in four topical groups: Chatbot User Insight, Chatbots Supporting Collaboration and Social Interaction, and Chatbot UX and Design. DO - 10.1007/978-3-030-94890-0 DO - doi AB - This book constitutes the proceedings of the 5th International Workshop on Chatbot Research and Design, CONVERSATIONS 2021, which was held during November 2021.Due to COVID-19 pandemic the conference was held online. The 12 papers included in this volume were carefully reviewed and selected from a total of 25 submissions. The papers in the proceedings are structured in four topical groups: Chatbot User Insight, Chatbots Supporting Collaboration and Social Interaction, and Chatbot UX and Design. T1 - Chatbot research and design :5th International Workshop, CONVERSATIONS 2021, Virtual event, November 23-24, 2021, Revised selected papers / AU - Følstad, Asbjørn, AU - Araujo, Theo, AU - Papadopoulos, Symeon, AU - Law, Lai-Chong, AU - Luger, Ewa, AU - Goodwin, Morten, AU - Brandtzaeg, Petter Bae, VL - 13171 CN - QA76.9.U83 N1 - Includes author index. ID - 1444119 KW - Online chat groups KW - User interfaces (Computer systems) KW - Natural language processing (Computer science) KW - Internet KW - Clavardage KW - Interfaces utilisateurs (Informatique) KW - Traitement automatique des langues naturelles KW - Internet SN - 9783030948900 SN - 3030948900 TI - Chatbot research and design :5th International Workshop, CONVERSATIONS 2021, Virtual event, November 23-24, 2021, Revised selected papers / LK - https://univsouthin.idm.oclc.org/login?url=https://link.springer.com/10.1007/978-3-030-94890-0 UR - https://univsouthin.idm.oclc.org/login?url=https://link.springer.com/10.1007/978-3-030-94890-0 ER -