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001444318 003__ OCoLC
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001444318 019__ $$a1296116367$$a1296425565$$a1298387002
001444318 020__ $$a9783030839093$$q(electronic bk.)
001444318 020__ $$a3030839095$$q(electronic bk.)
001444318 020__ $$z9783030839086$$q(hardcover)
001444318 0247_ $$a10.1007/978-3-030-83909-3$$2doi
001444318 035__ $$aSP(OCoLC)1296085160
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001444318 049__ $$aISEA
001444318 050_4 $$aHC800.Z9$$bT435 2022eb
001444318 08204 $$a658/.05096$$223
001444318 24500 $$aDigital service delivery in Africa:$$bplatforms and practices /$$cOgechi Adeola, Jude N. Edeh, Robert E. Hinson, Fulufhelo Netswera, editors.
001444318 260__ $$aCham, Switzerland :$$bPalgrave Macmillan,$$c2022.
001444318 300__ $$a1 online resource.
001444318 4901_ $$aPalgrave studies of marketing in emerging economies
001444318 500__ $$aIncludes index.
001444318 5050_ $$aPart 1. Digital Service Delivery - Introduction and the African Context -- Chapter 1. Digital Service Delivery in Africa- An Introduction (by Ogechi Adeola, Jude N. Edeh, Robert E. Hinson and Fulufhelo Netswera) -- Chapter 2. Digital Channels Catalysing Businesses in Fast Expanding African markets (by Esi Elliot, Robert E. Hinson, Anthony Annan and Martin J. Eppler) -- Chapter 3. The Role of African Founded Businesses in expanding the digital economy (by Ebimo Amungo) -- Chapter 4. Customer Relationship Management and Business Performance: Do Digital Platform capabilities matter? (by Jude N. Edeh) -- Chapter 5. Digital Supply Chain and Logistics in Africa (by Marvel Ogah and Raymond Onuoha) -- Part II. Country- Based Themes and Practices -- Chapter 6. Digital Entrepreneurship in Africa: Case studies of Nigeria and South Sudan (by Itoro Emembolu, Charles Emembolu, Olumide Aderinwale and Emmanuel Lobijo) -- Chapter 7. Digital Stokvel for Entrepreneurship Promotion in South Africa: Merits and Demerits (by Ishmael Iwara) -- Chapter 8. Banking the Cocoa Farmer in Ghana: The Role of Mobile Technology (by Robert Ebo Hinson and Louis Numelio Tettey) -- Chapter 9. Strategy in Digital Business The East African Perspective by Paul Katuse -- Chapter 10. Digitalisation and Public Sector Service Delivery in Kenya (by Abel Kinoti Meru and Mary Wanjiru Kinoti) -- Part 3. Recommendations for Skill Requirements in Digital Service Delivery -- Chapter 11. Digital Skills and Strategic Postures: Insights from African Entrepreneurs (by Nasiru Taura) -- Chapter 12. Developing and Managing Skills and Competencies for Digital Business in Africa (by Isaiah Adisa and Ogechi Adeola) -- Chapter 13. Virtual Teams: The New Work Norm for the Post Covid-19 Era (by Abdullah Promise Opute) -- Chapter 14. Netiquette: Towards Digital Etiquette in Africa (by J. N. Halm).
001444318 506__ $$aAccess limited to authorized users.
001444318 520__ $$aThe dynamics of the worlds pervasive digital technologies is transforming organisations and enabling enterprises to create sustainable competitive advantage. This presents huge economic opportunities for Africa. This book responds to the need for African enterprises and organisationsparticularly those in the service sectorto fully exploit the inherent potential in digital platforms by putting in place processes to respond effectively to changing consumer demands. Digital service delivery is conceptualised as a key driver of effective management and service delivery across the value chain of businesses. The authors offer insights into the opportunities, drivers, structures, and models of digital service delivery specific to the African context, using case studies and country-based themes that highlight how the adoption of digital platforms and practices can transform service delivery for value-creation. The book examines the scope and applications of digital businesses, emphasising the emergence, value-creation, and strategic implications for Africas private and public enterprises. Students, entrepreneurs, IT innovators, academics, and policymakers will gain a greater understanding of how digitalisation is shaping consumer expectations, industry practices, and service delivery in Africa. Ogechi Adeola is Associate Professor of Marketing and Head of Department of Operations, Marketing and Information Systems at the Lagos Business School, Pan-Atlantic University, Nigeria. Jude N. Edeh is a Postdoctoral Fellow at the Chair of Business as Unusual: Innovation Practices and New Business Models, Kedge Business School, Marseille, France. Robert E. Hinson is a Professor at the University of Ghana and the Lincoln International Business School, UK. Fulufhelo Netswera is the Executive Dean Faculty of Management Sciences at Durban University of Technology, South Africa.
001444318 588__ $$aDescription based on print version record.
001444318 650_0 $$aBusiness enterprises$$xTechnological innovations$$zAfrica.
001444318 650_0 $$aInformation technology$$xEconomic aspects$$zAfrica.
001444318 650_0 $$aEconomic development$$zAfrica.
001444318 650_6 $$aEntreprises$$xInnovations$$zAfrique.
001444318 650_6 $$aTechnologie de l'information$$xAspect économique$$zAfrique.
001444318 650_6 $$aDéveloppement économique$$zAfrique.
001444318 655_0 $$aElectronic books.
001444318 7001_ $$aAdeola, Ogechi,$$eeditor.
001444318 7001_ $$aEdeh, Jude N.,$$eeditor.
001444318 7001_ $$aHinson, Robert$$q(Robert Ebo),$$eeditor.
001444318 7001_ $$aNetswera, Fulufhelo Godfrey,$$eeditor.
001444318 77608 $$iPrint version:$$tDigital service delivery in Africa.$$dCham, Switzerland : Palgrave Macmillan, an imprint of Springer Nature Switzerland AG, [2022]$$z9783030839086$$w(OCoLC)1259584031
001444318 830_0 $$aPalgrave studies of marketing in emerging economies.
001444318 852__ $$bebk
001444318 85640 $$3Springer Nature$$uhttps://univsouthin.idm.oclc.org/login?url=https://link.springer.com/10.1007/978-3-030-83909-3$$zOnline Access$$91397441.1
001444318 909CO $$ooai:library.usi.edu:1444318$$pGLOBAL_SET
001444318 980__ $$aBIB
001444318 980__ $$aEBOOK
001444318 982__ $$aEbook
001444318 983__ $$aOnline
001444318 994__ $$a92$$bISE