@article{1444899,
      recid = {1444899},
      author = {Hartmann-Piraudeau, Andrea,},
      title = {Mediators in the leading role -- understanding and  actively managing mediation /},
      pages = {1 online resource (91 pages)},
      abstract = {This book is intended for readers interested in mediation,  negotiation, and other methods of conflict resolution.. If  mediation is a way of resolving conflicts of our time, then  mediators have a responsibility: on a small scale, in  resolving acute conflicts, and on a large scale, in shaping  and establishing a new form of social dialogue. With its  research results, this book helps to strengthen the  relevant field of mediation through scientific findings and  to derive recommendations for action for mediators from the  results. This book is a translation of the original German  1st edition Mediatoren in der Hauptrolle Mediation  verstehen und aktiv steuern by Andrea Hartmann-Piraudeau,  published by Springer Fachmedien Wiesbaden GmbH, part of  Springer Nature in 2020. The translation was done with the  help of artificial intelligence (machine translation by the  service DeepL.com). A subsequent human revision was done  primarily in terms of content, so that the book will read  stylistically differently from a conventional translation.  Springer Nature works continuously to further the  development of tools for the production of books and on the  related technologies to support the authors. The Contents  Negotiation as part of mediation - Psychological effects in  mediation - Commitment - Empowerment - Emotions, anger and  confidence - Criticism and the mediator's own emotion The  Author Andrea Hartmann-Piraudeau is the managing director  of Consensus GmbH. She is a widely respected conflict  mediator in companies and organizations and an expert in  intercultural and international conflict resolution,  dialogue processes and negotiations. She designs and  conducts mediation trainings at the International Mediation  Campus. Andrea Hartmann-Piraudeau studied communication  sciences, sociology and linguistics and holds a master's  degree in mediation and a PhD in social sciences. Her  research focuses on emotions and cultural differences in  (highly escalated) conflicts.},
      url = {http://library.usi.edu/record/1444899},
      doi = {https://doi.org/10.1007/978-3-658-36253-9},
}