TY  - GEN
AB  - This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers' understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book's overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.
AU  - Juell-Skielse, Gustaf,
AU  - Lindgren, Ida
AU  - Åkesson, Maria,
CN  - HD4431
CY  - Cham, Switzerland :
DA  - 2022.
DO  - 10.1007/978-3-030-92644-1
DO  - doi
ID  - 1445178
KW  - Municipal services
KW  - Automatic control.
KW  - Services municipaux
KW  - Commande automatique.
LK  - https://univsouthin.idm.oclc.org/login?url=https://link.springer.com/10.1007/978-3-030-92644-1
N1  - Includes index.
N2  - This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers' understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book's overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.
PB  - Springer,
PP  - Cham, Switzerland :
PY  - 2022.
SN  - 9783030926441
SN  - 3030926443
T1  - Service automation in the public sector :concepts, empirical examples and challenges /
TI  - Service automation in the public sector :concepts, empirical examples and challenges /
UR  - https://univsouthin.idm.oclc.org/login?url=https://link.springer.com/10.1007/978-3-030-92644-1
ER  -