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001445178 001__ 1445178
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001445178 019__ $$a1304242527$$a1304357941$$a1304403012
001445178 020__ $$a9783030926441$$q(electronic bk.)
001445178 020__ $$a3030926443$$q(electronic bk.)
001445178 020__ $$z3030926435
001445178 020__ $$z9783030926434
001445178 0247_ $$a10.1007/978-3-030-92644-1$$2doi
001445178 035__ $$aSP(OCoLC)1303891448
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001445178 049__ $$aISEA
001445178 050_4 $$aHD4431
001445178 08204 $$a658.05$$223
001445178 24500 $$aService automation in the public sector :$$bconcepts, empirical examples and challenges /$$cGustaf Juell-Skielse, Ida Lindgren, Maria Åkesson, editors.
001445178 260__ $$aCham, Switzerland :$$bSpringer,$$c2022.
001445178 300__ $$a1 online resource
001445178 4901_ $$aProgress in IS,$$x2196-8713
001445178 500__ $$aIncludes index.
001445178 5050_ $$aPart 1: Editorial -- Towards Service Automation in Public Organizations -- Part 2: Conceptualization of Public Sector Service Automation -- The Subject Matter of Process Automation Practices: Through the Lenses of Research Questions -- Understanding Automated Decision-making in the Public Sector: A Classification of Automated, Administrative Decision-making -- Cognitive Robotic Process Automation: Concept and Impact on Dynamic IT Capabilities in Public Organizations -- Part 3: Applications of Public Sector Service Automation -- Automation and Public Service Values in Human Resource Management -- Integration of RPA in Public Services: A tension approach to the case of income support in Sweden -- Actors and Intentions in the Dissemination of Robotic Process Automation in Social Work -- Application of RPA for Cross-border Business Processes based on the Example of Intra-Community Supplies -- Part 4: Implementation Challenges of Public Sector Service Automation -- Enhancing Routine Capability through Robotic Process Automation in the Public Sector: A Case Survey -- Organizing for Robotic Process Automation in Local Government: Observations from two case studies of RPA implementation in Swedish Municipalities -- Managing two-speed innovation. Combining ambidexterity and platform-oriented IT -- What can Public Sector Organizations Learn from Private Sector Experiences of Robotic Process Automation?.
001445178 506__ $$aAccess limited to authorized users.
001445178 520__ $$aThis edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers' understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book's overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.
001445178 588__ $$aOnline resource; title from PDF title page (SpringerLink, viewed March 24, 2022).
001445178 650_0 $$aMunicipal services$$xAutomation.
001445178 650_0 $$aAutomatic control.
001445178 650_6 $$aServices municipaux$$xAutomatisation.
001445178 650_6 $$aCommande automatique.
001445178 655_0 $$aElectronic books.
001445178 7001_ $$aJuell-Skielse, Gustaf,$$eeditor.
001445178 7001_ $$aLindgren, Ida$$c(College teacher),$$eeditor.$$1https://orcid.org/0000-0002-4735-8697
001445178 7001_ $$aÅkesson, Maria,$$eeditor.
001445178 77608 $$iPrint version:$$z3030926435$$z9783030926434$$w(OCoLC)1283822408
001445178 830_0 $$aProgress in IS,$$x2196-8713
001445178 852__ $$bebk
001445178 85640 $$3Springer Nature$$uhttps://univsouthin.idm.oclc.org/login?url=https://link.springer.com/10.1007/978-3-030-92644-1$$zOnline Access$$91397441.1
001445178 909CO $$ooai:library.usi.edu:1445178$$pGLOBAL_SET
001445178 980__ $$aBIB
001445178 980__ $$aEBOOK
001445178 982__ $$aEbook
001445178 983__ $$aOnline
001445178 994__ $$a92$$bISE