Digital marketing strategies for value co-creation : models and approaches for online brand communities / Wilson Ozuem, Michelle Willis.
Ozuem, Wilson, 1974- author.; Willis, Michelle, author.
2022
HF5415.1255 .O98 2022
Available Online

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Title Digital marketing strategies for value co-creation : models and approaches for online brand communities / Wilson Ozuem, Michelle Willis.
Author Ozuem, Wilson, 1974- author.
ISBN 9783030944445 (electronic bk.)
3030944441 (electronic bk.)
9783030944438
3030944433
DOI https://doi.org/10.1007/978-3-030-94444-5
Published Cham : Palgrave Macmillan, [2022]
Copyright ©2022
Language English
Description 1 online resource : illustrations
Item Number 10.1007/978-3-030-94444-5 doi
Call Number HF5415.1255 .O98 2022
Dewey Decimal Classification 658.8/27
Summary Online brand communities (OBCs) are hugely important in the development of marketing strategy, but it is unclear how marketers can effectively utilise these platforms to enhance and develop consumer engagement. For an online brand community to be successful, it should allow members to feel a connection to the brand and with other members while forming a disconnection from those not belonging to the community. It should also have rituals and traditions that join members together over a revered commonality, and moral responsibility in contributing to the community. Indeed, brands play active roles in securing degrees of activity in OBCs through content that offers members the quality of engagement they seek. This book focuses on contemporary digital marketing issues in OBCs, offering a comprehensive examination of consumers response to active engagement in such communities. It discusses how brands can tap into the various levels of participation, engagement and online conversations in the development of marketing strategy and ultimately examines how an online brand community strengthens value co-creation. Balancing theory with practical approaches, this book gives serious treatment to an important yet until now overlooked area of digital marketing strategy, providing an important resource for scholars, students and practitioners. Wilson Ozuems area of expertise lies in digital marketing and innovation. He teaches digital marketing at several UK universities. Professor Ozuem is acknowledged as an international leader in the field of digital marketing and multichannel retailing. His current research focuses on the effects of online brand communities on marketing strategy. Michelle Williss expertise is in digital marketing. Her current research interests include online service failure and recovery strategies and customer loyalty, particularly with the millennial generation. Her research has been published and presented in various journals and conferences, including those of the American Marketing Association and the European Marketing Academy.
Note Includes index.
Access Note Access limited to authorized users.
Source of Description Description based on print version record.
Added Author Willis, Michelle, author.
Available in Other Form DIGITAL MARKETING STRATEGIES FOR VALUE CO-CREATION.
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Chapter 1: Introducing Online Brand Communities
Chapter 2: Participation and customer involvement
Chapter 3: Online brand communities and loyalty intentions
Chapter 4: Consumer engagement
Chapter 5: Social identity and online brand communities
Chapter 6: Brand and customer loyalty in online brand communities
Chapter 7: Brand relationship and engagement
Chapter 8: Managing service failure and recovery and online brand communities
Chapter 9: Value co-creation sphere
Chapter 10: Influencer marketing.

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