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A new approach to resilient hospitality management : lessons and insights from Kyoto, Japan / Yoshinori Hara, Senko Ikenobo, Spring H. Han.

9789811916656 (electronic bk.)
9811916659 (electronic bk.)
9789811916649
9811916640

Singapore : Springer, [2022]

©2022

English

1 online resource : illustrations (chiefly color)

10.1007/978-981-19-1665-6 doi

TX911.3.M27

647.94068

This book includes lessons and insights from the hospitality management approach of Japanese sustainable organizations, as well as philosophical underpinnings and numerous business practice examples. The "Japanese manner" of providing customer service and hospitality is well-known around the globe. Traditionally, Japanese organizations have specific but implicit standards for how to approach customers and other multi-stakeholders, exhibiting respect and omnipresence. Japanese hospitality is complicated, nuanced, and changing in tandem with Japanese culture. The book presents sustainable and resilient management of society, organizations, and businesses. Kyoto, in particular, is regarded as Japan's cultural capital, and it is home to not only numerous architectures classified collectively by UNESCO, but also to distinctive Japanese hospitality, customs, philosophy, and ethics. The book is a useful resource for academics and business practitioners interested in the hospitality management, service management, and human resource management. The lessons and insights in this book will also throw light on the future course of the post-pandemic era with modern technologies and their transformation.

Includes bibliographical references.

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Online resource; title from PDF title page (SpringerLink, viewed May 9, 2022).

Print version: 9789811916649

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