@article{1446379,
      recid = {1446379},
      author = {Huijser, Henk, and Kek, Megan Yih Chyn A., and Padró,  Fernando F.,},
      title = {Student support services /},
      pages = {1 online resource :},
      abstract = {This volume Student Support Services: Exploring impact on  student engagement, experience and learning, covers a wide  and diverse range of higher education contexts to explore  the current state and the future of student support  services. The central focus for all the chapters is about  what, why and how to achieve student success within an  intricate and complex web of learning ecologies, often  invisible to the naked eye but interconnected within and  between each other. This has profound impacts on students,  often characterised by an ongoing tension between students  as learners and students as consumers. With over 40  chapters, the book is divided into two sections. Part 1 is  a conceptual section, which explores a multitude of  worldviews about the ways in which student support services  have impacted and may impact on student engagement,  experience and learning. This includes discussions about  the tensions and opportunities that arise from the  curricular, co-curricular, and extra-curricular  conceptualisations of students support services. The  discussions come from the vantage point of different  ecologies within and between universities and student  support services impacts, both intentional and accidental,  on the development of students, their transformation as  learners and as contributing members of the workforce. For  example, this covers disruptive technologies and online  approaches, university mission and purpose, worldviews and  paradigms held by student support and services units,  motivation, student retention, and sense of belonging. Part  2 is a practice-based section with reflections and case  studies, again from a wide variety of different higher  education contexts. This section dives into the how  approaches, solutions, processes deployed by universities  to respond to their identified and often contextualised  student support and services challenges. This section  provides a rich library of possible ideas that readers can  reimagine to manage and/or solve their student support and  services challenges and problems. In the context of  widening participation agendas and an increasingly  demand-driven higher education sector, combined with  ever-tighter public funding streams and turbulent  socio-political environments, the higher education sector  has had to step up its game in attracting students and  diversify its approaches and strategies. As part of  recruitment strategies and marketing campaigns, it has  become common to approach potential students as customers.  Transaction as a form of two-way (beneficial) engagement  has given way to transaction as an exchange for a service  or a good focused on order, structure and risk aversion.  This book explores whether this is a productive way of  approaching it. At the same time, the impact of COVID-19  has drawn further attention to the challenges of creating a  sense of community, sense of belonging, personal identity  and engagement within the university environment,  especially for those not habitually and constantly  on-campus. The difficulty of commuter students more fully  engaging with university curricular and co-curricular  programs remains, especially as students have to spend more  of their time working to meet direct and indirect costs of  partaking in university studies. Thus, student identity, in  terms of being (or becoming) an integral member of the  university community, and co-and extra-curricular  engagement that enhances the learning of online students  are increasingly important areas for universities to pay  attention to, and this book shows different pathways both  worldviews and practices - in that respect. In an  increasingly complex higher education environment, student  support services find themselves in an interesting, yet  often contradictory, position of having to provide a  customer service while also 'developing students throughout  their learning journeys within the university, and their  future readiness beyond the university, which is  increasingly pertinent in a supercomplex world of  diversity, contradictions and uncertainties. This volume  explores this complexity in a holistic manner, and we are  confident that the resulting discussions, implications and  suggestions will provide fertile ground for conversations,  reflections and explorations of student support services  into the future.},
      url = {http://library.usi.edu/record/1446379},
      doi = {https://doi.org/10.1007/978-981-16-5852-5},
}