Intro
Contents
1 Introduction
1.1 Context and Motivation
1.2 Purpose and Structure
References
2 Disciplinary and Methodological Background
2.1 Disciplinary Background
2.1.1 Information Processing
2.1.2 Affordances
2.1.3 Mapping
2.1.4 Person-Environment Fit and Congruence
2.2 Approaches and Methods Involving Users
2.2.1 Social Design and Participatory Design
2.2.2 Building Performance Evaluation and Performance Based Building
2.2.3 Design Concepts in Product Development
References
3 Perspective and Conceptual Framework
3.1 Functions of USE

3.2 The Nature of User Needs
3.2.1 Complications
3.2.2 A Different Perspective
3.3 The Nature of Demands
3.3.1 Complications
3.3.2 A Different Perspective
3.4 The Nature of Evaluation
3.4.1 Complications
3.4.2 A Different Perspective
3.5 A Parallel World
References
4 Method
4.1 User Needs Analysis
4.1.1 Object
4.1.2 User Groups
4.1.3 User Needs
4.2 Program of Demands
4.2.1 Functional Demands
4.2.2 Functional Program
4.2.3 Design Review and Design
4.3 Evaluation
4.3.1 Preparation
4.3.2 Analysis
References
5 Application

5.1 Program of Demands
5.2 Evaluation
5.3 Other Applications
References
6 Review
6.1 Comparison
6.2 Future
Appendix A Instruments
A.1 Instructions and Questions of the User Needs Analysis Protocol
A.1.1 Instructions
A.1.2 Questions
A.2 Examples of Sheets of the User Needs Analysis Protocol
A.2.1 Sheet 1 Respondent Data
A.2.2 Sheet 2 Regular Supplementation
A.2.3 Sheet 3 General and Known Needs
A.3 Examples of Needs for Sheet 3 of the User Needs Analysis Protocol
A.4 Instructions and Example Inventory of Performances Among Users
A.4.1 Instructions

A.4.2 Form (Outline with Example Activities)
A.5 Sheet for the Calculation of Functional Values and Related Measures
Appendix B Questions and Assignments
Appendix C Application of USE in Problem Neighborhoods
Index