Intro
Preface
Organization
Contents
Artificial Intelligence
Artificial Intelligence Adoption for FinTech Industries
An Exploratory Study About the Disruptions, Antecedents and Consequences
1 Introduction
2 Theory Development
3 Research Methodology
3.1 Data Collection
3.2 Data Analysis
4 Findings
4.1 Drivers of AI Adoption in the FinTech Industry
4.2 Positive Outcomes of AI Adoption in the FinTech Industry
4.3 Adverse Outcomes of AI Adoption in the FinTech Industry
5 Discussion
6 Conclusion
References

The Role of Organizational Culture on Artificial Intelligence Capabilities and Organizational Performance
1 Introduction
2 Theoretical Background and Constructs
2.1 Organizational Culture
2.2 Artificial Intelligence
2.3 Organizational Performance
3 Research Design and Hypotheses
4 Results
4.1 Measurements and Reliability
4.2 Hypotheses Testing
5 Discussion
6 Conclusions
References
Artificial Intelligence Ambidexterity, Adaptive Transformation Capability, and Their Impact on Performance Under Tumultuous Times
1 Introduction

2 Theoretical Context and Proposition
2.1 Artificial Intelligence and Its Ambidextrous Use
2.2 Adaptive Transformation Capability and Competitive Performance Under COVID-19
3 Research Methodology and Dataset
3.1 Survey and Data Collection Procedure
3.2 Measures and Composite Operationalization
4 Model Specification and Analyses
4.1 A Composite-Based SEM
4.2 Proposition Testing
5 Discussion and Implications
5.1 Theoretical and Practical Implications
References
AI Technologies for Delivering Government Services to Citizens: Benefits and Challenges

1 Introduction
2 Literature Search Methodology
3 AI Technologies: An Overview
3.1 AI Technologies for Government
3.2 AI Technologies for Citizens
4 Benefits of Using Artificial Intelligence
4.1 Benefits of Using Artificial Intelligence for Government
4.2 Benefits of Using Artificial Intelligence for Citizens
5 Challenges of Using Artificial Intelligence
5.1 Challenges Related to Government
5.2 Challenges Related to Citizens
6 Recommendations
7 Conclusion
References

From Responsible AI Governance to Competitive Performance: The Mediating Role of Knowledge Management Capabilities
1 Introduction
2 Background
3 Research Model
4 Methodology
4.1 Data Collection
5 Analysis
5.1 Measurement Model
5.2 Structural Model
6 Discussion
6.1 Implications for Research
6.2 Implications for Practice
6.3 Limitations and Future Research
References
The "Other" Agent: Interaction with AI and Its Implications on Social Presence Perceptions of Online Customer Experience
1 Introduction
2 Literature Review
2.1 AI-Based Agents