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Table of Contents
Intro
Contents
The Evolution of the Sustainability Mindset in Retailing and Service Management
References
Corporate Social Responsibility: A Longitudinal Analysis in the Retail Sector
1 Introduction
2 Methodology
2.1 Sample, Data Collection and Analysis
2.2 Conceptual Model Developed
3 2012-2018 CSR Report: Longitudinal Analysis
3.1 Company: Internal Organization
3.2 Company: Family, Social, and Stakeholder Context
3.3 Products and Assortments: Relations with Suppliers and Degree of Control
3.4 Products and Assortments: Consumer Protection
3.5 Products and Assortments: Communications Policies
3.6 Social Commitment: Charities, Community Services, and Educational Initiatives
3.7 Environmental Commitment: Energy Saving, Emissions, Waste, and Recycling
4 Conclusions
References
Perceived Corporate Social Responsibility and Job Satisfaction in the Retail Industry: A Systematic Literature Review and Rese...
1 Introduction
2 Retail Industry in the CSR Framework
3 Methodology
4 Results
4.1 The Relationship Between Corporate Social Responsibility (CSR) and Job Satisfaction (JS)
4.2 Construct Operationalization, Context and Moderators
5 Linking Employees ́Perceived CSR to the Service Profit Chain in the Retail Industry
6 Some Elements for Discussion and Conclusion
References
Corporate Social Responsibility in the Banking Industry: An Overview
1 Introduction
2 Corporate Social Responsibility in the Banking Industry
2.1 From the Shareholder Theory to the Stakeholder Theory Perspective
2.2 Why Do Banks Adopt Corporate Social Responsibility Policies?
3 An Explorative Analysis
3.1 Sample
3.2 Best Corporate Social Responsibility Practices in the Banking Industry
3.3 How Widespread are Corporate Social Responsibility Practices in the Banking Industry?
4 Conclusions
References
The World of Changes: COVID-19ś Impact on the Retail Path Towards Sustainability
1 Introduction
2 Novelties in the EU Policy Framework to Recover from COVID-19
3 The Time of the Pandemic for Retail Sustainability Turnover
4 Retailers ́Approach to Corporate Social Responsibility
5 Conclusions
References
Online Shopping and Sustainability. Willingness to Pay a Contribution to Offset Environmental Pollution
1 Introduction
2 Theoretical Framework and Conceptual Model
2.1 NAM
2.2 Sustainable and Environmental Drivers
2.3 Emotional and Attitudinal Drivers
3 Methodology
4 Results
4.1 Measurement Model
4.2 Structural Model
5 Conclusions and Implications
6 Limitations and Future Research
References
Small Retailers in Small Towns: An Explorative Study on Shopping Behaviour for Improving Social Sustainability in an Urban Cen...
1 Introduction
Contents
The Evolution of the Sustainability Mindset in Retailing and Service Management
References
Corporate Social Responsibility: A Longitudinal Analysis in the Retail Sector
1 Introduction
2 Methodology
2.1 Sample, Data Collection and Analysis
2.2 Conceptual Model Developed
3 2012-2018 CSR Report: Longitudinal Analysis
3.1 Company: Internal Organization
3.2 Company: Family, Social, and Stakeholder Context
3.3 Products and Assortments: Relations with Suppliers and Degree of Control
3.4 Products and Assortments: Consumer Protection
3.5 Products and Assortments: Communications Policies
3.6 Social Commitment: Charities, Community Services, and Educational Initiatives
3.7 Environmental Commitment: Energy Saving, Emissions, Waste, and Recycling
4 Conclusions
References
Perceived Corporate Social Responsibility and Job Satisfaction in the Retail Industry: A Systematic Literature Review and Rese...
1 Introduction
2 Retail Industry in the CSR Framework
3 Methodology
4 Results
4.1 The Relationship Between Corporate Social Responsibility (CSR) and Job Satisfaction (JS)
4.2 Construct Operationalization, Context and Moderators
5 Linking Employees ́Perceived CSR to the Service Profit Chain in the Retail Industry
6 Some Elements for Discussion and Conclusion
References
Corporate Social Responsibility in the Banking Industry: An Overview
1 Introduction
2 Corporate Social Responsibility in the Banking Industry
2.1 From the Shareholder Theory to the Stakeholder Theory Perspective
2.2 Why Do Banks Adopt Corporate Social Responsibility Policies?
3 An Explorative Analysis
3.1 Sample
3.2 Best Corporate Social Responsibility Practices in the Banking Industry
3.3 How Widespread are Corporate Social Responsibility Practices in the Banking Industry?
4 Conclusions
References
The World of Changes: COVID-19ś Impact on the Retail Path Towards Sustainability
1 Introduction
2 Novelties in the EU Policy Framework to Recover from COVID-19
3 The Time of the Pandemic for Retail Sustainability Turnover
4 Retailers ́Approach to Corporate Social Responsibility
5 Conclusions
References
Online Shopping and Sustainability. Willingness to Pay a Contribution to Offset Environmental Pollution
1 Introduction
2 Theoretical Framework and Conceptual Model
2.1 NAM
2.2 Sustainable and Environmental Drivers
2.3 Emotional and Attitudinal Drivers
3 Methodology
4 Results
4.1 Measurement Model
4.2 Structural Model
5 Conclusions and Implications
6 Limitations and Future Research
References
Small Retailers in Small Towns: An Explorative Study on Shopping Behaviour for Improving Social Sustainability in an Urban Cen...
1 Introduction