@article{1450012,
      note = {Includes index.},
      author = {Ilag, Balu N., and Sabale, Arun M,},
      url = {http://library.usi.edu/record/1450012},
      title = {Troubleshooting Microsoft Teams : enlisting the right  approach and tools in teams for mapping and troubleshooting  issues /},
      abstract = {Learn and understand Microsoft Teams functionality,  potential issues, and the tools available to troubleshoot  Teams. This book provides a complete overview of Teams  Phone system (PSTN) connectivity, call routing and quality  troubleshooting, and best practices to support a Teams  environment. The book begins with an introduction to  Microsoft Teams and it provides a troubleshooting  terminology. You will understand how to identify and  develop a systematic approach for troubleshooting Teams.  You will learn Teams Phone (voice) management and how to  handle issues related to: Direct Routing connectivity, call  routing, emergency calling, and much more. The book covers  issues related to Teams client-side and external access  along with Teams call quality troubleshooting. You will  gain knowledge of real-world issues and use Teams  troubleshooting tools such as the: Connectivity Analyzer,  call diagnostic tool, SBC Syslog, Call Quality Dashboard,  and quality analytics tool. You will go through the: Call  Quality Dashboard with custom queries, PowerBI connector  tool for the Teams Call Quality Dashboard, Teams Phone  system Direct Routing Health Dashboard for call quality  troubleshooting, and learn how to design PowerBI-based  Teams reports. After reading this book, you will be able to  quickly diagnose Teams connectivity and quality problems,  and discover the root cause of any Teams issue. This book  also is a practical guide you can use to prepare for the  certification exam on troubleshooting Microsoft Teams (Exam  MS-740).},
      doi = {https://doi.org/10.1007/978-1-4842-8622-7},
      recid = {1450012},
      pages = {1 online resource (481 pages) :},
}