Digital government : strategy, government models and technology / Bernd W. Wirtz.
Wirtz, Bernd W., 1964- author.
2022
JF1525.A8
Available Online

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Title Digital government : strategy, government models and technology / Bernd W. Wirtz.
Author Wirtz, Bernd W., 1964- author.
ISBN 9783031130861 (electronic bk.)
3031130863 (electronic bk.)
3031130855
9783031130854
DOI https://doi.org/10.1007/978-3-031-13086-1
Published Cham : Springer, [2022]
Copyright ©2023
Language English
Description 1 online resource (xii, 512 pages) : illustrations (chiefly color).
Item Number 10.1007/978-3-031-13086-1 doi
Call Number JF1525.A8
Dewey Decimal Classification 352.3/802854678
Summary Digitization, the global networking of individuals and organizations, and the transition from an industrial to an information society are key reasons for the importance of digital government. In particular, the enormous influence of the Internet as a global networking and communication system affects the performance of public services. This textbook introduces the concept of digital government as well as digital management and provides helpful insights and strategic advice for the successful implementation and maintenance of digital government systems.
Bibliography, etc. Note Includes bibliographical references.
Access Note Access limited to authorized users.
Source of Description Description based on print version record.
Series Springer texts in business and economics.
Available in Other Form DIGITAL GOVERNMENT.
Linked Resources Online Access
Record Appears in Online Resources > Ebooks
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Part I: Concept and Strategy of Digital Government
1. Introduction
2. The Information Society and Digital Government
3. The Concept and Strategy of Digital Government
4. Digital Transformation and Digital Organization
Part II: Technology, Smart City and Digital Government Models
5. Digital Government Technology
6. Artificial Intelligence, Big Data, Cloud Computing, and Internet of Things
7. Social Media and Public Disinformation
8. Smart City
9. Digital Government Business Models
Part III: Digital Government Services, Channels and Implementation
10. User-Driven Digital Government
11. Digital Government Services
12. Multichannel E-Service Delivery
13. Success Factors of Digital Government
14. Digital Government Implementation
Part IV: Digital Government Cases and Outlook
15. Digital Government Case Studies
16. Digital Government Outlook.

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