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1. Medico-legal pitfalls
2. Communication
3. Equipment problems
4. Prescribing
5. Diagnostics
6. Managing patient expectations
7. Administrative complications
8. Theatre issues
9. Staff training
10. Human factors in healthcare
11. Access to healthcare
12. NHS culture
13. Raising concerns and problems in training
14. Managing a complaint
15. Managing an GMC investigation
16. Medical indemnity.

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