Troubleshooting and supporting Windows 11 : creating robust, reliable, sustainable, and secure systems / Mike Halsey.
Halsey, Mike, author.
2022
QA76.76.M52
Available Online

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Title Troubleshooting and supporting Windows 11 : creating robust, reliable, sustainable, and secure systems / Mike Halsey.
Author Halsey, Mike, author.
ISBN 9781484287286 (electronic bk.)
1484287282 (electronic bk.)
1484287274
9781484287279
DOI https://doi.org/10.1007/978-1-4842-8728-6
Published Berkeley, CA : Apress L. P., 2022.
Language English
Description 1 online resource (xxi, 690 pages) : illustrations
Other Standard Identifiers 10.1007/978-1-4842-8728-6 doi
Call Number QA76.76.M52
Dewey Decimal Classification 005.4/32
Summary Diagnose, troubleshoot and repair any type of problems on your PC from startup and file access to cloud services and the issues caused by hybrid-work. This book contains everything you need to know to keep PC systems running optimally, and to repair problems quickly and efficiently. This book provides a deep dive into the Windows OS, detailing what everything is, and how it works. You will learn about the in-built, additional, and third-party tools and utilities you can use to create reliable, robust and secure PC systems. Further, you will learn how to configure Windows 11 so as to avoid problems occurring, and how to support every type of end user, working from home, or in any part of the world, speaking any language, and taking into account other factors such as ability or personal barriers. You will discover the support tools and support ecosystem you can use to create and manage effective support tracking and remote access. You will discover how to get detailed events and reliability information, and how to manage update channels. You will deep dive into Windows 11 operating system and folder structure and learn app and software troubleshooting, process and service troubleshooting, network and internet troubleshooting and hardware and peripherals troubleshooting. Finally, you will learn more advanced troubleshooting techniques like security and encryption troubleshooting and using PowerShell scripting to repair problems. Further, you will also learn how to manually remove malware and ransomware, registry troubleshooting and startup and repair troubleshooting. By the end, you will know how to troubleshoot complex problems and diagnose hardware problems in a PC. You will be able to troubleshoot and repair any type of problem on a Windows 11 PC. What Will You Learn How to support home and hybrid-workers using their own PCs Using scripting and PowerShell to troubleshoot and repair systems Managing networking and internet access to minimize downtime Managing installation and troubleshoot for updates and patches Who Is This Book For IT Pros and system administrators who have to maintain small or large networks of connected PCs locally at their organization, or with hybrid workers.
Note Description based upon print version of record.
Access Note Access limited to authorized users.
Available in Other Form Troubleshooting and Supporting Windows 11
Linked Resources Online Access
Record Appears in Online Resources > Ebooks
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Intro
Table of Contents
About the Author
Introduction
Part I: Troubleshooting Fundamentals
Chapter 1: Introducing Troubleshooting in Windows 11
How Windows 11 Came About
How Windows 11 Differs from Windows 10
How Windows 11 Will Change During Its Life
Where Will All the Little Applets Go?
Windows 11 Editions
Windows 11 Update Channels
Windows 11 Home
Windows 11 Pro (Stand-Alone PC)
Windows 11 Pro and Enterprise
Windows 11 LTSC
Windows 11 IoT Editions
Windows 11 Lifecycle
Useful Windows 11 Features
Snap Layouts
Quick Settings

The Windows Insider Program
How to Use This Book
Linux on Windows
The Fundamentals of Providing High-Quality Support
Summary
Chapter 2: Tools and Utilities Used Throughout This Book
Settings
Control Panel
Windows Security
Windows Tools
Windows Terminal
Windows Subsystem for Linux
Recovery Console
Command Prompt
Microsoft Sysinternals Suite
Other Third-Party Tools
Support Websites
Hardware Driver and Support Websites
Cloud and Online Service Status Websites
Summary
Chapter 3: Building a Robust and Secure PC Ecosystem

Understanding System Restore
Configuring System Restore
Configuring System Restore Using Scripting
Restoring System Restore Backups
The USB Recovery Drive
USB Drives and Fast Boot
Creating a USB Recovery Drive
File Backup and Restore
Group Policy
Displaying Detailed Status Messages
Hide Specific Control Panel Items
Configure Remote Desktop Access
Block Inbound Connections for Public Networks
Enable Firewall Logging
Disable Removable Storage
Troubleshooting and Diagnostics
Deactivate AutoPlay
Managing Event Logging and Error Reporting

Additional Group Policy Settings
Local Security Policy
Biometrics and Two-Factor Authentication
The Windows Security Center
Virus and Threat Protection
Excluded Items
Controlled Folder Access
Reputation-Based Protection
Exploit Protection
Device Security
Protection History
The Windows Advanced Firewall
Troubleshooting and Repairing the Windows Firewall
Summary
Chapter 4: Configuring Windows 11
Using Group Policy to Manage Configuration and Settings
Hiding Settings
Hiding Control Panel Items and Windows Tools

Using the Registry to Restrict Windows Tools Access
Managing Programs and Apps
Managing User Accounts
Local vs. Roaming
User Environment Variables
Moving the Shell User Folders
Managing Home and Hybrid Workers
Creating Sustainable PC Systems
Summary
Chapter 5: Training Local and Remote PC Users
Understanding User Diversity
Teaching Fundamentals
No KISSing
Assessment and Evaluation
Don't Get Too Technical
Ask Questions with Yes or No Answers
Establishing Effective IT Training
Lesson Planning
Using Mixed Peer Group Learning
Mixing Activities

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