IT controlling : from IT cost and activity allocation to smart controlling / Andreas Gadatsch.

Intro
Foreword
Preface to the Second Edition
Contents
1: Digitization: Changing Framework Conditions in Work and Society
1.1 Clarification of Terms
1.2 Effects of Digitalisation
1.2.1 Paradigm Shift and Change in Work
1.2.1.1 From Automation to Digitalization
1.2.1.2 Digitalization and Human Work
1.2.1.3 Digitalization and Entrepreneurial Success
1.2.1.4 Digitalization and Vertical Integration
1.2.2 Digital Business Model Changes
1.3 Impact on Occupational Profiles
1.3.1 General Changes
1.3.2 Design of the Work

1.3.2.1 Digital Leadership Competence
1.3.3 From IT Management to Chief Information and Digital Officer (CIDO)
1.3.3.1 EDP Manager/IT Manager/IT Head of Department
1.3.3.2 CIO
1.3.3.3 CPO
1.3.3.4 CIPO
1.3.3.5 CDO
1.3.4 Classical Versus Agile Information Management
1.4 Summary
References
2: IT Controlling Concept: General Conditions, Basics and Central Terms
2.1 Mission Statement IT Controlling
2.2 Quick Test IT Controlling: Self-Assessment
2.3 IT Controlling
2.3.1 Clarification of Terms
2.3.1.1 IT Controlling Must Be Adapted

2.3.1.2 IT Controlling Must Balance and Moderate
2.3.1.3 Controller = Helmsman or Helmswoman
2.3.1.4 IT Controlling as a Business Task
2.3.2 Tasks
2.3.2.1 Task Profiles
2.3.3 Methods and Tools
2.3.3.1 Comprehensive Methods
2.3.3.2 Operational Methods
2.3.3.3 Strategic Methods
2.3.4 Organisational Concepts
2.3.4.1 Role Assignments
2.3.4.2 CIO as Decision Maker
2.3.4.3 IT Controller as Independent Advisor to the CIO
2.3.4.4 IT Controlling as a Service and Monitoring Instance
2.3.4.5 Partnership Model
2.3.4.6 Employee Model

2.3.4.7 Controlling Model
2.3.4.8 Organizational Concepts in Practice
2.3.5 Reasons for IT Controlling
2.3.5.1 Complexity
2.3.5.2 Project Organization
2.3.5.3 Transparency
2.3.5.4 Cloud Computing
2.3.6 Smart IT Controlling
2.3.6.1 Use of Data Science Tools in IT Controlling
2.4 Summary
References
3: From IT Strategy to Digital Strategy: From Classic IT Strategy to Digital Strategy
3.1 Classical Notion of IT Strategy
3.2 Contents of IT Strategies
3.2.1 IT Strategy Characteristics
3.2.2 Empirical Content of IT Strategies

3.3 From IT Strategy to Digital Strategy
3.3.1 Digital Business Strategy
3.3.2 IT Strategy Patterns
3.4 IT Architecture Planning
3.5 Case Study on the Development of a Digital Strategy
3.5.1 IT Strategy/Digital Strategy
3.5.2 IT Architecture Planning
3.5.3 IT Organization
3.5.4 Data Center
3.5.5 Cooperation with External Service Providers
3.5.6 Task
3.6 Summary
References
4: Control of the IT Strategy with the Balanced Scorecard: Implementing and Managing IT Strategies and Digital Strategies
4.1 Basics of the Balanced Scorecard