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001454385 001__ 1454385
001454385 003__ OCoLC
001454385 005__ 20230314003516.0
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001454385 008__ 230203s2023\\\\sz\a\\\\o\\\\\000\0\eng\d
001454385 019__ $$a1367996706
001454385 020__ $$a9783031201684$$q(electronic bk.)
001454385 020__ $$a303120168X$$q(electronic bk.)
001454385 020__ $$z9783031201677
001454385 020__ $$z3031201671
001454385 0247_ $$a10.1007/978-3-031-20168-4$$2doi
001454385 035__ $$aSP(OCoLC)1368201389
001454385 040__ $$aGW5XE$$beng$$erda$$epn$$cGW5XE$$dYDX$$dEBLCP$$dN$T
001454385 049__ $$aISEA
001454385 050_4 $$aRA393
001454385 08204 $$a362.1$$223/eng/20230203
001454385 24500 $$aHuman-centered service design for healthcare transformation :$$bdevelopment, innovation, change /$$cMario A. Pfannstiel, editor.
001454385 264_1 $$aCham :$$bSpringer,$$c2023.
001454385 300__ $$a1 online resource (466 pages) :$$billustrations (black and white, and colour).
001454385 336__ $$atext$$btxt$$2rdacontent
001454385 337__ $$acomputer$$bc$$2rdamedia
001454385 338__ $$aonline resource$$bcr$$2rdacarrier
001454385 5050_ $$aChapter 1. Bridging the Health Gap: Human-centered Approaches to Connect Clinical and Com-munity Care (Patricia Alafaireet) -- Chapter 2. The Change from Leadership to Leader-shift, The human-centered service design approach requires new leadership competencies in the health system (Karin Messer-Misak) -- Chapter 3. Empowered health and social care staff: The value of human-centred service design in co-producing transformative change (Stuart G. Bailey) -- Chapter 4. Human-Centred Service Design and Trans-formative Innovation: Beginning to under-stand how innovation culture shifts within the public health system in Western Australia (Sash Milne) -- Chapter 5. Enhancing Seldom Heard Perspectives in Human-Centered Service Design for Health and Social Care Transformation (Kris Kalkman) -- Chapter 6. Educational challenges in integrating healthcare and social services: the case of the University of Tartu Parnu College in designing a masters programme in Person-Centred Social Innovation (Ewe Alliksoo).
001454385 506__ $$aAccess limited to authorized users.
001454385 520__ $$aThis book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design. Written by recognized experts, scholars, and practitioners, this book demonstrates how, where, and when to successfully apply human-centered service design at multiple levels, including corporate, departmental, and product/service. Value-added services are not only assessed in terms of their effectiveness, efficiency, and productivity, but also bearing in mind human emotions, interactions, and communication techniques as an important part of service provision. Accordingly, the book will appeal to scholars and practitioners in the hospital and healthcare sector, and to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and the service experience.
001454385 588__ $$aDescription based on print version record.
001454385 650_0 $$aPatient-centered health care.
001454385 650_0 $$aHealth care reform.
001454385 650_0 $$aMedical personnel and patient.
001454385 655_0 $$aElectronic books.
001454385 7001_ $$aPfannstiel, Mario A.,$$eeditor.$$1https://isni.org/isni/0000000498192708
001454385 77608 $$iPrint version:$$tHuman-centered service design for healthcare transformation.$$dCham : Springer, 2023$$z9783031201677$$w(OCoLC)1356960805
001454385 852__ $$bebk
001454385 85640 $$3Springer Nature$$uhttps://univsouthin.idm.oclc.org/login?url=https://link.springer.com/10.1007/978-3-031-20168-4$$zOnline Access$$91397441.1
001454385 909CO $$ooai:library.usi.edu:1454385$$pGLOBAL_SET
001454385 980__ $$aBIB
001454385 980__ $$aEBOOK
001454385 982__ $$aEbook
001454385 983__ $$aOnline
001454385 994__ $$a92$$bISE