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Table of Contents
Front Cover
Copyright
About WEF
About IWAP
Contents
Introduction of Authors
Foreword-Barry Liner
Prologue: From Smart to Wise-A Wake-Up Call
Guide to the Reader
Introducing the Document
The Topic
The Intended Reader
Key Messages
Executive Summary
1. The UAIM Framework Experiences
2. Water Intrapreneurs For Successful Enterprises-A Vision
2.1 Urban Water Challenges-Globally and Regionally
2.1.1 Nature and Water
2.1.2 Climate Change
2.1.3 Sustainability Goals
2.1.4 The WISE Approach
2.2 Qualities of a Wise Utility
2.3 The Role of Systems Thinking
2.4 The WISE Framework
3. Value Creation
3.1 Value Creation-Business Processes
3.2 Value Creation-People
3.3 Value Creation-Technology
3.4 Integration-The Core of Systems Thinking
4. External Impact
4.1 The Outcome
4.2 Safeguarding Future Water Supply
4.2.1 Water Reuse
4.2.2 Influencing Customer Behavior
4.2.3 Tariffs and the Value of Water
4.3 External Impact
4.4 Adaptation to Human Society and Environment
5. Organizational Learning And Change Management
5.1 Addressing the Challenge of External Adaptation
5.2 Organizational Culture
5.3 Understanding How Humans Make Decisions
5.4 Understanding How Organizations Make Decisions-Organizational Culture
5.5 A Continuously Learning Organization-A Path to Wisdom
5.6 Dealing with Wicked Problems
6. UAIM Results-Models and Methods
6.1 The UAIM Effort Toward WISE
6.2 UAIM Results-Business Processes
6.2.1 Business Process Maturity Model
6.2.2 Illustration of Continuous Improvement
6.3 UAIM Results in the "People Topics"
6.3.1 Workforce and Organizational Culture
6.3.2 Change Management
7. Transition from UAIM to WEF/WISE
7.1 Technology in the Smart Utility Era
7.2 Integrating All Aspects of Value Creation and Change Management
7.3 A Project Becomes a Movement
7.4 Next Steps
8. Leap-Leaders for Emerging Applied Practices
8.1 The Purpose of LEAP
8.2 Why Join LEAP
Abbreviations
Acknowledgments
References
Index
Endnotes
Copyright
About WEF
About IWAP
Contents
Introduction of Authors
Foreword-Barry Liner
Prologue: From Smart to Wise-A Wake-Up Call
Guide to the Reader
Introducing the Document
The Topic
The Intended Reader
Key Messages
Executive Summary
1. The UAIM Framework Experiences
2. Water Intrapreneurs For Successful Enterprises-A Vision
2.1 Urban Water Challenges-Globally and Regionally
2.1.1 Nature and Water
2.1.2 Climate Change
2.1.3 Sustainability Goals
2.1.4 The WISE Approach
2.2 Qualities of a Wise Utility
2.3 The Role of Systems Thinking
2.4 The WISE Framework
3. Value Creation
3.1 Value Creation-Business Processes
3.2 Value Creation-People
3.3 Value Creation-Technology
3.4 Integration-The Core of Systems Thinking
4. External Impact
4.1 The Outcome
4.2 Safeguarding Future Water Supply
4.2.1 Water Reuse
4.2.2 Influencing Customer Behavior
4.2.3 Tariffs and the Value of Water
4.3 External Impact
4.4 Adaptation to Human Society and Environment
5. Organizational Learning And Change Management
5.1 Addressing the Challenge of External Adaptation
5.2 Organizational Culture
5.3 Understanding How Humans Make Decisions
5.4 Understanding How Organizations Make Decisions-Organizational Culture
5.5 A Continuously Learning Organization-A Path to Wisdom
5.6 Dealing with Wicked Problems
6. UAIM Results-Models and Methods
6.1 The UAIM Effort Toward WISE
6.2 UAIM Results-Business Processes
6.2.1 Business Process Maturity Model
6.2.2 Illustration of Continuous Improvement
6.3 UAIM Results in the "People Topics"
6.3.1 Workforce and Organizational Culture
6.3.2 Change Management
7. Transition from UAIM to WEF/WISE
7.1 Technology in the Smart Utility Era
7.2 Integrating All Aspects of Value Creation and Change Management
7.3 A Project Becomes a Movement
7.4 Next Steps
8. Leap-Leaders for Emerging Applied Practices
8.1 The Purpose of LEAP
8.2 Why Join LEAP
Abbreviations
Acknowledgments
References
Index
Endnotes