The Autonomous Enterprise : Powered by AI.

Front Cover
Half-Title Page
Bcs, The Chartered Institute For It
Title Page
Copyright Page
Contents
List of figures and tables
Author
Foreword by Professor Leslie Willcocks
Acknowledgements
Abbreviations
Glossary
Useful websites
Preface
PART 1: THE RISE OF THE AUTONOMOUS ENTERPRISE
1. INTRODUCTION AND OVERVIEW
What is the autonomous enterprise and why we need to learn about it?
The birth of the autonomous enterprise
AI for innovation
AI for efficiency
Going from digital to phygital
AI adoption
Summary
2. WHAT YOU NEED TO KNOW ABOUT AI
The evolution of AI and why it is rapidly advancing now
Breaking it down: Making AI work for you
Summary
3. AI FOR INNOVATION
Applying AI to innovation in your business
AI and creativity
The AI fountain
Summary
4. AI FOR EFFICIENCY
Bringing AI for efficiency to life
What is intelligent automation?
The role of IA in business efficiency
IA technologies
Summary
PART 2: CASE STUDIES
5. THE BIONIC CUSTOMER SERVICE AGENT AT SIEMENS GLOBAL BUSINESS SERVICES
About Siemens Global Business Services
The business context
The bionic agent for service ticket processing
Summary
6. RETAINING THE HUMAN TOUCH AT CALDERDALE COUNCIL
Background
About Calderdale Council
The business context
Introducing VIRA
Summary
7. AI IMPROVING STROKE CARE AT THE ROYAL BERKSHIRE NHS FOUNDATION TRUST
About RBFT
The healthcare context
Under the hood of the technology
Summary
8. AI IN SALES OPTIMISATION AT WÄRTSILÄ
About Wärtsilä
The business context
The sales optimisation solution
Summary
PART 3: THE SHAPE OF THINGS TO COME - THE AUTONOMOUS ENTERPRISE
9. THE AUTONOMOUS ENTERPRISE
The start of the journey
Autonomous enterprise definition.

Turning knowledge processes inside out
The autonomous enterprise mindset
The ongoing autonomous enterprise journey
How things can go wrong
Summary
10. AUTOMATION AND SOCIETY
Jobs for humans
Creation of new roles
AI ethics
Ethical technology
AI for good
Summary
Afterword
References
Further reading
Index.