The Hard and Soft Sides of Change Management : Tools for Managing Process and People.

Cover
Copyright
Dedication
Table of Contents
Introduction
Chapter 1
Section 1
Chapter 2
Chapter 3
Chapter 4
Section 2
Chapter 5
Chapter 6
Chapter 7
Chapter 8
Chapter 9
Chapter 10
Section 3
Chapter 11
Chapter 12
Chapter 13
Chapter 14
Section 4
Chapter 15
Chapter 16
Chapter 17
Chapter 18
Acknowledgments
Appendix
References
Index
About the Author
Back Cover.