@article{1457498,
      author = {Brocke, Jan vom, and Rosemann, Michael,},
      url = {http://library.usi.edu/record/1457498},
      title = {Handbook on business process management. strategic  alignment, governance, people and culture /, 2 :},
      recid = {1457498},
      pages = {1 online resource (864 pages) :},
}