@article{1459070,
      author = {Backstrom, Tomas, and Fundin, Anders, and Johansson, Peter  E.,},
      url = {http://library.usi.edu/record/1459070},
      title = {Innovative quality improvements in operations :  introducing emergent quality management /},
      recid = {1459070},
      pages = {1 online resource (180 pages).},
}