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Introduction. A philosophy of workplace writing
Chapter 1. Getting to the point in Email
Chapter 2. Email salutations
Chapter 3. Email closings
Chapter 4. Email models and makeovers
Chapter 5. Mind your email details
Chapter 6. Special topics in email
Chapter 7. The creative process: idea generation
Chapter 8. The structure of longer documents
Chapter 9. Notes on different document types
Chapter 10. The art of the sentence
Chapter 11. Word choice and writing dynamism
Chapter 12. Writing myths
Chapter 13. Editing tips
Conclusion.

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