Part I: Facilitating access. Circulation / Karen Glover
Stacks management / David W. Bottorff
Resource sharing / Megan Gaffney
Course reserve management : evolution vs. revolution / Tom Bruno
Building management responsibilities for access services / David W. Bottorff, Katherine Furlong, and David McCaslin
Emerging technologies and spaces in access services / David McCaslin and Katherine Furlong
Part II: Leading access services. The ACRL framework access services librarianship / Brad Warren
User experience and access services / Rachel Pisciotta, Katherine Fischer, and Kristina Rose
Part III: Assessing access services. Access services and the success of the academic library / Paul Sharpe
Assessing and benchmarking access services / Nancy B. Turner and Justin Hill
Part IV: Developing access services professionals. Access services in library and information science education / Michael J. Krasulski and David McCaslin
The kept-up access services professional / Michael J. Krasulski and Stephanie Atkins Sharpe.