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1. Introduction / Eleonora Redaelli
2. The Visitor Experience and Disciplines: An Epistimelogical Journey / Eleonora Redaelli and Gabriele Pasqui
3. Cities and Urban Studies: Four Perspectives on Art Museums / Massimiliano Nuccio and Davide Ponzini
4. Buildings and Architecture: Typologies that Defy Definition / Zachary M. Jones and Marzia Loddo
5. Exhibitions and Design: A Perspective on the Project of Museum Display / Francesca Lanz and Jacopo Leveratto
6. Artworks and Art History: Toward a Deeper Engagement with Art Exhibition and/as Art / Akiko Walley
7. Programs and Art Education: Becoming Socially Responsive / Dana Carlisle Kletchka
8. Participation and Nonprofit Management: Towards Inclusive Governance / Eleonora Redaelli and Dyana P. Mason
9. Conclusion / Eleonora Redaelli
10. Postface: From Visitors to Users
COVID-19 Acceleration Change / James M. Bradburne.

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