@article{1464945,
      author = {Gaston, Paul L. and Ewell, Peter. and Van Noy, Michelle.},
      url = {http://library.usi.edu/record/1464945},
      title = {Credentials : Understand the Problems. Identify the  Opportunities. Create the Solutions.},
      recid = {1464945},
      pages = {1 online resource (278 pages).},
}