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001466019 020__ $$z9780566085383
001466019 020__ $$a9781351919012 (e-book)
001466019 035__ $$a(MiAaPQ)EBC4860460
001466019 035__ $$a(Au-PeEL)EBL4860460
001466019 035__ $$a(CaPaEBR)ebr11385300
001466019 035__ $$a(OCoLC)987691512
001466019 040__ $$aMiAaPQ$$beng$$erda$$epn$$cMiAaPQ$$dMiAaPQ
001466019 050_4 $$aHF5415.5$$b.C665 2016
001466019 0820_ $$a658.8/12$$222
001466019 1001_ $$aCook, Sarah,$$d1955-$$eauthor.
001466019 24510 $$aMeasuring customer service effectiveness /$$cSarah Cook.
001466019 264_1 $$aLondon, [England] ;$$aNew York, New York :$$bRoutledge,$$c2016.
001466019 264_4 $$c2004
001466019 300__ $$a1 online resource (162 pages) :$$billustrations.
001466019 336__ $$atext$$2rdacontent
001466019 337__ $$acomputer$$2rdamedia
001466019 338__ $$aonline resource$$2rdacarrier
001466019 504__ $$aIncludes bibliographical references and index.
001466019 506__ $$aAccess limited to authorized users.
001466019 588__ $$aDescription based on print version record.
001466019 650_0 $$aCustomer services$$xQuality control.
001466019 650_0 $$aCustomer services$$xEvaluation.
001466019 650_0 $$aCustomer services$$xManagement.
001466019 655_0 $$aElectronic books
001466019 77608 $$iPrint version:$$aCook, Sarah, 1955-$$tMeasuring customer service effectiveness.$$dLondon, [England] ; New York, New York : Routledge, 2016, c2004 $$z9780566085383 $$w2004007805
001466019 852__ $$bebk
001466019 85640 $$3ProQuest Ebook Central Academic Complete $$uhttps://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=4860460$$zOnline Access
001466019 909CO $$ooai:library.usi.edu:1466019$$pGLOBAL_SET
001466019 980__ $$aBIB
001466019 980__ $$aEBOOK
001466019 982__ $$aEbook
001466019 983__ $$aOnline