TY  - GEN
AU  - Hill, Nigel,
AU  - MacDougall, Rob,
AU  - Brierley, John,
CN  - HF5415.335
ET  - Second edition.
ID  - 1466057
KW  - Consumer satisfaction
LK  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=4907012
N1  - Includes index.
SN  - 9781351930055 (e-book)
T1  - How to measure customer satisfaction /
TI  - How to measure customer satisfaction /
UR  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=4907012
ER  -