Acknowledgments
Interpersonal conflict causes and patterns
Conflict in everyday life
Conflict management theories
Competitive and cooperative conflict approaches
Causes of conflict
How sex/gender, race, culture, and generation affect conflict
How power, trust, and humor affect conflict
Conflict management skills
Listening and seeking information
Conflict style and emotional intelligence
Negotiation
Conflict assessment
Conflict in specialized circumstances
Bullies and difficult people
Mediation and other conflict interventions
Managing the aftermath: anger, apology, forgiveness, and reconciliation
Conflict in context
Families and conflict
Conflict in intimate relationships
Conflict in the workplace
Conflict and social media
Appendix
Glossary.