TY  - GEN
T1  - Cracking the case of ISO 9001:2015 for service :a simple guide to implementing quality management in service organizations /
AU  - Cianfrani, Charles A.,
AU  - West, John E.,
CN  - TS156
N1  - Includes index.
N1  - Spiral bound.
N1  - Based on material originally published under title: Cracking the case of ISO 9001:2000 for service.
ID  - 1467533
KW  - ISO 9001 Standard.
KW  - Quality control
KW  - Service industries
SN  - 9780873891950
TI  - Cracking the case of ISO 9001:2015 for service :a simple guide to implementing quality management in service organizations /
LK  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=7158794
UR  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=7158794
ER  -