COMMUNICATION CLIMATE AT WORK [electronic resource] : fostering friendly friction in organizations.
KVALNES, OYVIND.
2023
HF5718
Available Online

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Title COMMUNICATION CLIMATE AT WORK [electronic resource] : fostering friendly friction in organizations.
Author KVALNES, OYVIND.
ISBN 9783031289712 (electronic bk.)
3031289714 (electronic bk.)
3031289730
9783031289736
3031289706
9783031289705
DOI https://doi.org/10.1007/978-3-031-28971-2
Imprint [S.l.] : PALGRAVE MACMILLAN, 2023.
Language English
Description 1 online resource
Other Standard Identifiers 10.1007/978-3-031-28971-2 doi
Call Number HF5718
Dewey Decimal Classification 658.45
Summary This book explores how members of an organization or group speak to and with each other. An expansion of the authors previous research on fallibility in organizations, the concept of communication climate is related to those of voice climate and psychological safety, both of which focus on the risk of speaking up and raising concerns at work. In this book the author addresses the scope for criticism, dissent and disagreement, but also for praise and encouragement. Beginning with a clear explanation of how and why communication climate is important in organizations, the author introduces the concept of critical quality moments, i.e. situations where a verbal intervention can crucially change the course of events for the better. The book then goes on to describe seven elements that characterize well-functioning communication climates before exploring the concept of communication ethics, and the balance between freedom of speech on the one hand, and speech responsibility on the other. It concludes with suggestions for further studies of communication climate at work. This is an open access book. yvind Kvalnes is Professor in the Department of Leadership and Organizational Behaviour at BI Norwegian Business School, Norway. He has facilitated workshops and seminars on communication climate in a range of organisations in the private and public sectors. He is the author of Fallibility at Work (2017), Digital Dilemmas (2020) and Moral Reasoning at Work (2019), all published by Palgrave Macmillan, yvind's main research interests are in communication climate, , ethics, moral psychology, leadership, and excellence in organizations.
Access Note Open access.
Available in Other Form ebook version : 9783031289712
Print version: 9783031289705
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Part One
1.Communication Climate
2.Critical Quality Moments
3.Bystander Effects
4.The Invisible Gorilla
5. Blind Spots
6.Help
Part Two
7.Friendly Friction
8.Tolerance for False Alarms
9.Psychological Safety
10.Scope for Agency
11.Pushing Plus Buttons
Part Three
12.Communication Ethics
13.Countering Moral Neutralization
14.Whistleblowing
15. Further Studies.

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