Intro
Preface
Acknowledgments
Contents
1 The Rise of IT-Enabled Services
1.1 The Service Economy
1.2 Productivity in Services
1.2.1 Multivarious Definitions
1.2.2 Multidisciplinarity of Services
1.2.3 Unconventional Characteristics of Services
1.3 Services in Service Science and the Service-Dominant Logic
1.4 IT-Enabled Services
1.5 Designing and Implementing IT-Enabled Services
1.5.1 The Systemic Thinking Perspective
1.5.2 The ICT Perspective
1.5.3 Service System Challenges
1.5.3.1 Compositions in Software Engineering: The SOA Perspective

1.5.3.2 Compositions in Service Engineering: The Business Perspective
1.5.4 Challenges Related to the Service Concept
1.5.5 Challenges Related to Service Processes
1.5.6 A Research Road Map for IT-Enabled Services
2 Service Reference Model and Requirements
2.1 Introduction
2.2 Services and Challenges
2.2.1 The Service Concept
2.2.2 Modeling Services
2.2.3 Service Frameworks
2.3 Design Requirements for Services
2.4 An Architectural Framework for IT-Enabled Services
2.4.1 Service System Reference Model
2.4.1.1 The System View

2.4.1.2 The Characteristics View
2.4.1.3 The Business View
2.4.1.4 The Interaction View
2.4.2 The Service Shared Requirement Model
2.4.2.1 Specifying Requirements with Service Characteristics
2.4.2.2 The Goal-Oriented Graphical Model
2.4.2.3 The Service Requirement Modeling Language
2.4.2.4 Customer Requirements with SBVR-Based Templates
2.4.2.5 Requirement Mapping Algorithms
2.5 Concluding Remarks
3 Collaborative Design Methods Driven by Business Artifacts
3.1 Introduction
3.2 Challenges Related to Service Processes

3.3 Service Collaborative Design and Processes with BusinessArtifacts
3.3.1 The Collaboration Model
3.3.1.1 Interaction Patterns
3.3.1.2 The Service Process Model
3.3.1.3 The Collaboration Process Life Cycle
3.3.1.4 Collaboration Patterns
3.3.1.5 The Collaborative Service Design Method
3.3.2 The Business Artifact Discovery Method
3.3.2.1 The Data Perspective
3.3.2.2 The Operation Perspective
3.3.2.3 The Common Perspective
3.4 Concluding Remarks
4 Toward Digital Service Ecosystems
4.1 Introduction
4.2 Challenges Related to the Digital Ecosystems

4.3 The Digital Service Ecosystem
4.3.1 Social-Based Relationships Between ServiceComponents
4.3.2 The Evolution of Digital Service Ecosystems
4.3.3 The Service Bundling Based on Collaboration Processes
4.3.3.1 The SaaS-Based Architecture for Service Front-Office Interfaces
4.3.3.2 Managing Service Characteristics
4.4 The Ad Hoc Web Service Composition
4.4.1 The Rule-Driven Composition Model
4.4.2 The Service Farming Algorithm
4.5 From Service Systems to Digital Service Ecosystems
4.6 Web Service Selection