@article{1469422,
      recid = {1469422},
      author = {Cui, Shiliang, and Wang, Zhongbin, and Yang, Luyi,},
      title = {Innovative priority mechanisms in service operations :  theory and applications /},
      pages = {1 online resource (ix, 139 pages) :},
      abstract = {This book introduces the most advanced and recent  theoretical research on innovative priority mechanisms in  service settings. It covers cutting-edge topics on service  innovations such as line-sitting, service-position-trading,  referral priority programs, queue-scalping, distance-based  priority, and dynamic priority policy. It also contains a  variety of practical examples and applications which help  managers to make better decisions and to develop a coherent  business strategy. This book appeals to a wide readership,  from academics and Ph.D. students who are interested in  priority mechanisms, to service managers and researchers in  the service industry. This is an open access book.},
      url = {http://library.usi.edu/record/1469422},
      doi = {https://doi.org/10.1007/978-3-031-30841-3},
}