Intro
Introduction
Main Complexities and Difficulties
Content and Structure
Case Analyses
Analysis of Decision Problem Classes
References
Contents
What Are the Results of an MCDA Intervention? Some Reflections
1 Introduction
2 An Analysis Framework
2.1 Strategic Decision Problems and DA Interventions
2.2 Technical Problems and DA Interventions
2.3 Aims and Results of a DA Intervention
2.4 An Application of the Analysis Framework
3 The Main Factors that Influence Decision Aid Interventions
3.1 Time Factor

3.1.1 A Collective Design of an Integrated Land Monitoring System
3.1.2 How to Improve Financing Actions in the Public Sector
3.2 The Possible Roles of a DA Analyst
3.2.1 A Project Selection Case Pertaining to the Public Administration
3.2.2 Project Selection in a Process of IT Innovation
3.2.3 A DA Analyst Involved in a Roundtable of Experts as an Expert in Methods
3.3 Decision System and Its Dynamics
3.3.1 A New Service to Improve Airport Revenues from off-Flight Services
3.3.2 An MCDA Process that Transforms Data into Information

4 MCDA Interventions: Some of the Main Difficulties and Results
4.1 Technical Decision Problems
4.1.1 A Simple Tool to Reflect on and Structure an MC Model
4.1.2 Expected and Unexpected Results in a Process of Project Selection
4.2 Strategic Decision Problems
4.2.1 The Urban Postal Network Reorganisation in Switzerland
4.2.2 MCDA Analysts and the City of Quebec
4.2.3 Methodological Approaches to Public Contexts of Decision-Making
4.2.4 Decisions for Complex Policy Problems
4.2.5 Research Projects and Strategic Decision Problems
5 Conclusions
References

Spatial Decision Support to Reorganize the Swiss Postal Network
1 Introduction
2 The Decision Support Process
2.1 Sources of Information
2.2 The Main Steps
2.3 Definition of Objectives and Criteria
2.4 Evaluation of Actions ́Performances
2.5 Synthesis by Multicriteria Analysis
2.6 Design and Evaluation of Network Alternatives
3 A Decision Support Approach in a Decision-Making Process
3.1 Who Decides What?
3.2 What Role for Information in the Decision-Making Process?
3.2.1 The Construction of a Complex Problem
3.2.2 Interaction with Information

3.2.3 Credibility and Scientific Legitimacy of Decision Support
4 Conclusion
Annexe 1
References
A Decision Aiding Methodology to Compare Patient Classification Systems
1 Introduction
2 The Problem and the Organizational Context
2.1 Relationships and Communications
3 Problem Formulation and Modelling Process
4 The Implementation of the ELECTRE III Method: Analysis and Validation of the Results
4.1 Main Difficulties Encountered During the DA Intervention
5 Concluding Remarks
References
A Decision-Aiding Tool for the Choice of Road Pavements and Surfacing