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Intro
Disclaimer
Preface
Why do we need a new book about Resilience?
Acknowledgments
Introduction
Why do we need to understand the concept of `Enterprise Resilience?́
References
Contents
Abbreviations
List of Figures
List of Tables
Part I: Embedding Complexity Thinking in the Decision-making Process
1: Prologue
1.1 The Following Questions Will Be Addressed in this Book
References
2: Strategy
2.1 Qualifying Enterprise Resilience as a Strategic Objective
2.2 Qualifying ERM as a Strategic Decision-Making Property
2.3 Strategy and Structure

2.4 Strategy Formulation
2.5 Strategic Decision-Making Levels
References
3: Resilience
3.1 Resilience, Complexity, Uncertainty and Risk
3.2 Resilience and Business Continuity
3.3 Organizational Resilience
3.4 Operational Resilience
3.5 Supply-Chain Resilience
3.6 Information Resilience
3.7 ERM -v- Resilience
3.8 Analysis of Resilience
References
4: Complexity
4.1 Complicated -v- Complex Systems
4.2 Natural and Artificial Systems
4.3 Social, Technical, and Socio-Technical Systems
4.4 Complex Adaptive Systems

4.5 Manufacturing and Product Complexity
4.5.1 Complexity in Technology Development and Application
4.6 Cost of Complexity
4.7 Complexity -v- Product Variant Cost
4.8 Complexity Cost -v- Complexity Reduction
4.9 Complexity Cost -v- Outsourcing
4.10 Complexity Cost -v- Modularization
4.11 Complexity Cost -v- Platform Strategy
4.12 Complexity Cost -v- Lifecycle Engineering
4.13 Complexity Cost -v- Economic and Accounting Cost
4.14 Complexity Cost -v- Productivity
4.15 Complexity Cost -v- Supply Chain
4.16 Projects and Project Management Complexity

4.17 Project Stakeholder Complexity
4.18 Characteristics of Project Complexity
References
5: Enterprise Risk Management
5.1 Need for Enterprise Risk Management
5.2 ERM Frameworks
5.3 The ERM Process
5.4 ERM -v- Enterprise Resilience
5.5 ERM Analysis
References
6: Building the Conceptual Enterprise Resilience Framework
6.1 Points Worth Noting
6.2 Resilience and Strategic Management
6.3 Resilience and Decision-Making
6.3.1 Resilience and Complexity
6.4 Resilience, Risk and Uncertainty
6.5 Enterprise Resilience

6.6 The Enterprise Resilience Framework Concept
6.7 Embedding Complexity Thinking into ERM
Reference
Part II: Case Studies and the Enterprise Resilience Framework
7: Case Study I: Delivery of a Complex Railway Programme
7.1 British Rail: The Oldest Rail Network in the World
7.2 UK Government: Department for Transport (DfT)
7.2.1 Complexity of the DfT Organization
7.3 Rail Franchising
7.4 The TransPennine Express Programme
7.5 Rolling Stock Order
7.6 Train Requirements
7.6.1 Railway Group Standards
7.6.2 Requirement Summary
7.6.3 Specifications

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