Intro
Preface
Contents
Analysis and Location of Vaccination Centers in the Municipality of the State of Puebla, México Using the P-Median Problem
1 Introduction
2 Literature Review
3 Problem Description
4 Results and Discussion of Results
5 Conclusions and Future Work
References
Smart Cities and the Digitization of Government Services: Benefits and Challenges
1 Introduction
2 Methodology
3 Results
3.1 Advantages/Benefits of the e-Gov
3.2 Challenges in an e-Gov Implementation
4 Conclusions
References

What is Karakuri Kaizen and How Does It Work?
1 Introduction
2 Case Study
2.1 Problem Statement
2.2 Karakuri Kaizen
3 Discussion and Conclusion
References
Applying the Ecological-ICMS Tax to Maintain a Public University: A Case Study at Clevelândia - Paraná, Brazil
1 Introduction
1.1 Intergovernmental Fiscal Transfer to Ecological Fiscal Transfer
2 Development of the Research
2.1 Study Area
2.2 The Weight (Reverence Value) and Its Influence on Money Transfer
2.3 Faculdade Municipal de Educação e Meio Ambiente - FAMA
3 Conclusion
References

A Decision-Aiding Procedure for the Selection of Manufacturing Technologies
1 Introduction
2 Theoretical Background
3 Methodology
4 Multi-criteria Decision-Aiding Procedure
4.1 Results from the Design and Refinement Process
4.2 Multi-criteria Decision-Aiding Procedure Proposal
5 Conclusions
References
Multi-criteria Analysis of Maintenance Management Performance Indicators
1 Introduction
2 Development of the Research
2.1 Literature Review
3 Methodology
3.1 Application
4 Conclusions
References

E-Commerce Customer Satisfaction Scores: Prediction with Automatic Machine Learning
1 Introduction
2 Review of the Literature
2.1 Classification Algorithms
2.2 SMOTE Oversampling ch7ref:smote
2.3 AutoML
2.4 Performance Metrics
3 Methodology
3.1 Pre-processing
3.2 Feature Generation
3.3 Normalization
3.4 Feature Selection
3.5 AutoML
3.6 Results Evaluation
4 Results
5 Conclusion
References
Exploring the Use of Lean Manufacturing Practices on SMEs' Strategy
1 Introduction
2 Literature Review
2.1 Operations Strategy
2.2 Lean Manufacturing

3 Research Design
4 Results
4.1 Most Used Technics and Implementation Techniques
4.2 Suggested Frameworks
4.3 Strategic Benefits
4.4 Barriers
5 Conclusion
References
Integer and Constraint Programming Formulations for the Open Shop Scheduling Problem with Sequence-Dependent Processing Times
1 Introduction
2 Problem Statement and Exact Approaches
3 Constructive Heuristics
4 Computational Experiments
5 Conclusions
References
Exploiting Genetic and Memetic Algorithms to Solve the Traveling Salesman Problem with Draft Limits
1 Introduction