001472375 000__ 04129cam\\22005777i\4500
001472375 001__ 1472375
001472375 003__ OCoLC
001472375 005__ 20230908003409.0
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001472375 007__ cr\cn\nnnunnun
001472375 008__ 230808s2023\\\\gw\\\\\\o\\\\\000\0\eng\d
001472375 019__ $$a1392044215$$a1392344312
001472375 020__ $$a9783662670323$$q(electronic bk.)
001472375 020__ $$a3662670321$$q(electronic bk.)
001472375 020__ $$z3662670313
001472375 020__ $$z9783662670316
001472375 0247_ $$a10.1007/978-3-662-67032-3$$2doi
001472375 035__ $$aSP(OCoLC)1393110095
001472375 040__ $$aGW5XE$$beng$$erda$$epn$$cGW5XE$$dEBLCP$$dYDX
001472375 049__ $$aISEA
001472375 050_4 $$aTS156
001472375 08204 $$a658.562$$223/eng/20230808
001472375 1001_ $$aBruhn, Manfred.
001472375 24010 $$aQualitätsmanagement für Dienstleistungen.$$lEnglish
001472375 24510 $$aQuality management for services :$$bhandbook for successful quality management. principles - concepts - methods /$$cManfred Bruhn.
001472375 264_1 $$aBerlin, Germany :$$bSpringer,$$c2023.
001472375 300__ $$a1 online resource (634 pages) :$$billustrations (black and white, and color).
001472375 336__ $$atext$$btxt$$2rdacontent
001472375 337__ $$acomputer$$bc$$2rdamedia
001472375 338__ $$aonline resource$$bcr$$2rdacarrier
001472375 5050_ $$aBasics of quality management for services -- Analysis of service quality -- Planning and control of quality management for services -- Implementation of quality management for services -- Quality controlling for services.
001472375 506__ $$aAccess limited to authorized users.
001472375 520__ $$aThis book provides assistance for ensuring and increasing service quality. Manfred Bruhn presents a holistic, scientifically based approach to quality management for services, which is consistently oriented to the management process with the phases of analysis, planning, control, implementation and controlling of quality management. Core parts of the book are procedures for measuring service quality, instruments for controlling quality and expectation management, the implementation of quality management based on ISO 9000 ff. standards as well as the EFQM model, and comprehensive quality controlling to ensure effectiveness and efficiency. In the previous editions to date, the work has evolved into a handbook and can be used as a reference work for the various topics of quality management for services. Individual topics of quality management or the respective chapters can be worked through independently of each other. The contents Principles of quality management for services Analysis of service quality Planning and control of quality management for services Implementation of quality management for services Quality controlling for services The author Prof. Dr. Dr. h.c. mult. Manfred Bruhn is Professor of Business Administration, in particular Marketing and Corporate Management, at the Faculty of Business and Economics of the University of Basel (Switzerland) and Honorary Professor at the Technical University of Munich (Germany). The translation was done with the help of artificial intelligence. A subsequent human revision was done primarily in terms of content.
001472375 588__ $$aDescription based on print version record.
001472375 650_0 $$aQuality control$$xManagement.
001472375 655_0 $$aElectronic books.
001472375 77608 $$iPrint version:$$aBRUHN, MANFRED.$$tQUALITY MANAGEMENT FOR SERVICES.$$d[Place of publication not identified] : SPRINGER-VERLAG BERLIN AN, 2023$$z3662670313$$w(OCoLC)1371015183
001472375 852__ $$bebk
001472375 85640 $$3Springer Nature$$uhttps://univsouthin.idm.oclc.org/login?url=https://link.springer.com/10.1007/978-3-662-67032-3$$zOnline Access$$91397441.1
001472375 909CO $$ooai:library.usi.edu:1472375$$pGLOBAL_SET
001472375 980__ $$aBIB
001472375 980__ $$aEBOOK
001472375 982__ $$aEbook
001472375 983__ $$aOnline
001472375 994__ $$a92$$bISE